Cassandra Haye
York,ME
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server, Bartender, Manager
York Harbor Inn
06.2021 - Current
- Adapted to and managed operations across two distinct restaurant styles weekly, demonstrating versatility in handling varying guest expectations, menu offerings and service standards to ensure seamless and high-quality guest experiences in each setting
- Demonstrated strong multitasking skills by managing 10+ tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Manager
Chapman Cottage
04.2024 - 10.2024
- Cross-trained existing employees to maximize consistency and team performance while managing and motivating a team of 5+ employees daily to be productive and engaged in work and attend to specific needs of countless customers daily.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities while maintaining a professional, organized, and safe environment for employees and patrons.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained and Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Daycare Teacher
Time of Wonder Early Learning Center
01.2021 - 05.2021
- Supported 10 diverse learners under the age of five with differing abilities by adapting teaching methods to meet individual student needs and learning styles.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
Server
Beachmere Inn
06.2018 - 08.2020
- Demonstrated strong multitasking skills by serving food and beverages as a team to over 100+ guests promptly and managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Arts - Liberal Studies
Southern Maine Community College
South Portland, ME06-2021
Skills
- Exceptional customer service
- Strong Work Ethic
- Hospitality service expertise
- Guest Relations Management
- Multitasking
- Attention to Detail
- Time Management
- Team Leadership
- Team Collaboration
- Problem-solving aptitude
- Marketing
- Conflict Resolution
Certification
-CPR
-TIPS
Timeline
Manager
Chapman Cottage
04.2024 - 10.2024
Server, Bartender, Manager
York Harbor Inn
06.2021 - Current
Daycare Teacher
Time of Wonder Early Learning Center
01.2021 - 05.2021
Server
Beachmere Inn
06.2018 - 08.2020
-CPR
-TIPS
Associate of Arts - Liberal Studies
Southern Maine Community College
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