SYDNEY STOCKMANN
Pinellas Park,FL
Summary
Dynamic hospitality professional with over a decade of experience in front-of-house operations, specializing in event coordination and marketing with local vendors. Expertise in training staff on craft cocktails, craft beer, and Italian wines, fostering a knowledgeable team dedicated to exceptional service. Proven ability to leverage management skills and social media strategies to enhance restaurant visibility and engagement, creating promotional opportunities that drive customer interest. Committed to delivering personalized dining experiences through effective order management and tailored recommendations aligned with individual customer preferences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server, Bartender, Manager
Hen of the Wood
03.2018 - Current
- Facilitated remarkable customer service, ensuring guest satisfaction and memorable dining experiences.
- Supervised food and beverage orders with efficiency, delivering timely service throughout peak hours.
- Worked alongside kitchen staff to maintain accuracy in order preparation and meet presentation standards.
- Educated new servers on menu offerings and service protocols to elevate team performance.
- Applied guest suggestions to optimize service delivery and amplify guest experiences.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported needs of person 13 FOH staff who attended to specific needs of countless customers nightly
Server, Bartender, Bar Manager
Pizzeria Verita
09.2011 - 08.2024
- Supervised daily operations of bar, promoting efficient service and maximizing customer and employee satisfaction.
- Responsible for inventory management, achieving optimal stock levels to reduced waste and cost.
- Forged strong vendor partnerships to ensure quality supplies and obtain favorable pricing.
- Developed entire drink menu, including craft cocktails, Italian wines, and beers.
- Served high customer volumes during special events, nights, and weekends.
- Recruited, hired and trained staff on bar practices, customer service standards, and product knowledge
Sales Associate
Dedalus Wine Shop
07.2021 - 01.2022
- Educated customers on wine selections
- Collaborated with team members to implement effective sales strategies, increasing customer engagement
- Conducted tastings and product demonstrations, showcasing specific wines
- Work with co-workers to rearrange displays and store layout to highlight different wine regions
- Demonstrated strong product knowledge when assisting guests
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Menu memorization
- High volume dining
- Team collaboration
Accomplishments
- Certified CPR/AED - American Red Cross
- Won Vermont Bartender of the Year 2017
- Nominated 3 consecutive years for Best Bartender of Vermont: Seven Days magazine
- Featured in Vermont Ski & Ride, Seven Days and Vermont Life magazines
Certification
- Certified Sommelier, Master Sommelier of America - April 2023
- Certified Beer Server, Cicerone - May 2018
- Certified WSET Level 2, WSET - 2012
CAREER OVERVIEW
- Hen of the Wood, Burlington, VT: Bartender/Server/Manager, 2018 - current
- Pizzeria Verita, Burlington, VT: Server / Bartender / Bar Manager / Events 2011 - 2024
- Bevo Catering, Colchester, VT: Bartender, 2011-2017
- Burlington Country Club, Burlington, VT: Bartender, 2013-2014
Timeline
Sales Associate
Dedalus Wine Shop
07.2021 - 01.2022
Server, Bartender, Manager
Hen of the Wood
03.2018 - Current
Server, Bartender, Bar Manager
Pizzeria Verita
09.2011 - 08.2024