Summary
Overview
Work History
Education
Skills
Additional Information
Assessments
Timeline
Generic

Lacey Hamilton

Concordia,KS

Summary

With experience in customer service and sales, I bring a self-motivated attitude and strong communication skills to every interaction with the public. My background includes thriving in fast-paced customer service and call center environments, as well as handling financial transactions. Even under pressure, I maintain a personable and professional demeanor. Currently seeking an opportunity to expand my skill set, I am adept at training new employees and building rapport with customers.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Super 8 Hotel
08.2021 - Current
  • Dedicated front desk receptionist with more than six years experience in the company (employed previously from 2016-2019)
  • As well as in depth knowledge of hotel desk operations, as well as emailing and billing guests
  • Consistently delivers respectful and quick service while developing positive relationships with guests to promote customer satisfaction and loyalty.
  • Manage front desk operations, ensuring efficient guest check-ins and check-outs.
  • Handle cash transactions and deposits with precision, maintaining accurate financial records.
  • Train new hires, develop staff schedules, and oversee team performance.
  • Respond to guest inquiries and resolve issues promptly, enhancing customer satisfaction.
  • Utilize strong communication and time management skills to support daily operations.

Sales Representative

Lambert Vet Supply
09.2019 - 07.2021
  • Efficient and effective sales representative with over 2 years of experience in pet medical supplies, vaccinations, and pet pharmaceutical sales
  • Met sales goals each quarter since starting with the company
  • Created positive business relationships with each customer, to ensure repetitive returned business
  • Excellent selling, negotiation and communication skills.
  • Exceeded quarterly sales targets in pet medical supplies and pharmaceuticals, fostering repeat business.
  • Built strong customer relationships, ensuring high client retention and satisfaction.
  • Demonstrated excellent negotiation and communication skills, driving consistent sales growth.

Waitress

Easy G
12.2017 - 08.2018
  • Serve customers efficiently, ensuring satisfaction and repeat business - Developed strong multitasking skills
  • Deliver exceptional customer service, fostering loyalty and repeat visits. Expertly handle multiple tables, ensuring timely service and guest satisfaction.
  • Manage orders efficiently, and maintain a clean dining area. Consistently receive positive feedback from patrons.

Housekeeper/NurseAid

Nazareth Motherhouse
08.2014 - 05.2016


  • Maintained a personable relationships with the residents living center, and worked well with employees
  • Gave baths to residents, helped feed and deliver food to rooms if needed, walked them to the restroom, down to meals and church, and developed a respectful friendship with the residents
  • Maintained cleanliness and order in living areas, ensuring a hygienic environment for residents..
  • Developed respectful relationships with residents and collaborated effectively with staff.
  • Provided overnight care, assisted with bathing, feeding, and mobility, enhancing resident comfort.

Education

GED -

Cloud County Community College
Concordia, KS
12.2014

Skills

  • Microsoft
  • Microaoft GP
  • Customer Service Skills
  • Filing
  • Microsoft Word
  • Receptionist
  • Scheduling
  • Sales
  • Cleaning Experience
  • Training Experience

Additional Information

Professional Skills Advanced Customer Serivce

Assessments

  • Customer Focus & Orientation, Responding to customer situations with sensitivity.
  • Work style: Conscientiousness, Proficient, well-organized, hard-working, confident, and think before acting.
  • Verbal communication, Speaking clearly, correctly, and concisely

Timeline

Assistant Manager

Super 8 Hotel
08.2021 - Current

Sales Representative

Lambert Vet Supply
09.2019 - 07.2021

Waitress

Easy G
12.2017 - 08.2018

Housekeeper/NurseAid

Nazareth Motherhouse
08.2014 - 05.2016

GED -

Cloud County Community College

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Lacey Hamilton