Lacey Jones

• Supported patients with HME equipment and supply needs.
• Performed skill sets with minimal or no guidance.
• Learned quickly and worked well as valuable team member.
• Communicated respectfully with staff, nurses, providers, and other healthcare professionals.
• Provided patients with PAP machines, mobility aids, breast pumps, nebulizers, compression braces, ostomy and urology supplies, wound care supplies, oxygen services, daily living aids, and other DME products based on location.
• Resolved prescription compliance and confidentiality concerns to support patient safety.
• Supported patient intake and documentation processes to maintain accurate records.
• Managed clinical appointment scheduling to support staff coverage and workflow efficiency.
• Coordinated patient care across multiple departments to improve service delivery.
• Cleaned and sanitized returned equipment to prepare for future use and logged maintenance in Niko.
• Supported store inventory cycle counts and perpetual inventory management.
• Handled difficult conversations with patients to resolve issues and provide support with professionalism and respect.
• Delivered strong customer service and clear communication.
• Participated in training work group auditing staff resource hub.
• Served as team member in resupply SME group.
• Completed ongoing training and compliance activities.
• Worked toward certification as certified fitter for compression garments.
• Learned HDMS and Niko software applications quickly and efficiently.
• Managed daily multitasking across front store coverage, intake tasks, phone calls, and staff support.
• Used critical thinking in billing for Medicare, Medicaid, and private insurance claims with attention to detail.
• Contributed to quality assurance efforts to uphold healthcare standards.
• Applied mental and physical stamina to perform effectively in fast-paced workplace.
• Worked with compliance team and patients to support successful therapy outcomes.
• Received 5-star reviews at Decorah Mayo Clinic store.
• Troubleshot equipment issues patients may have been experiencing.
• Completed advanced training for stronger product knowledge.

• Maintained and repaired medical equipment in compliance with safety standards.
• Conducted routine inspections of devices to ensure proper functionality.
• Assisted healthcare staff with equipment setup and operation during procedures.
• Documented service records to ensure compliance and traceability for maintenance and calibration of equipment.
• Educated staff on proper use and care of medical devices, enhancing their confidence and ensuring patient safety.
• Informed patients about proper use of compression stockings, cpaps, bili blankets, breast pumps, oxygen concentrators, POC’s, nebulizers, and ostomy, urinary products and answered questions regarded to these items.

Utilized Brightree daily to manage home medical equipment processes.

• Prepared detailed reports documenting results from tests conducted on medical equipment.
• Coordinated with vendors to order replacement parts for servicing medical devices.
• Evaluated customer feedback to pinpoint improvement areas in product design and service delivery, contributing to enhanced user experience.

• Prepared and processed surgical instruments for safe storage and use.
• Cleaned, disinfected, and sterilized all medical instruments using autoclaves.
• Operated sterilization equipment following strict hospital protocols.
• Maintained accurate records of sterilization cycles and equipment usage.
• Assembled, documented and packaged instrumentation and sets according to individual department protocols.
• Trained new staff on sterilization procedures and practices, enhancing team competency.
• Performed regular quality assurance tests on autoclave units to ensure proper functioning.
• Conducted routine checks on steam pressure levels inside an autoclave chamber, ensuring compliance with safety standards.
• Monitored surgery schedules daily, identifying potential needs for cases.

• Developed individualized care plans to address children's specific needs and interests and their developmental growth.
• Created engaging activities to promote early childhood development and learning.
• Implemented routines for meals, naps, and playtime to ensure structure.
• Facilitated social interactions among children to strengthen teamwork skills and promote positive relationships.
• Communicated regularly with parents about children's progress and daily activities to foster collaboration and support.
• Coordinated daily schedules for activities and tasks. and organization of daily tasks efficiently.
• Monitored health and safety standards to ensure compliance with regulations.
• Observed children's behavior, documented significant changes in mood or behavior, and reported concerns to parents.

• Created engaging recreational programs that enhanced social interaction and well-being of residents at Hilltop Care Center.
• Coordinated daily activities and events tailored to diverse resident needs, fostering community engagement and participation.
• Planned and executed special events celebrating holidays and resident milestones, strengthening community bonds and enhancing resident morale.
• Organized events such as holiday parties, bingo nights, and movie screenings.
• Collaborated with healthcare team to enhance resident well-being through activities.
• Trained and supervised staff in activity planning and execution.
• Facilitated communication between residents, families, and staff regarding activities.
• Worked closely with families to ensure that their loved ones were receiving appropriate care.

• Created engaging lesson plans that enhanced social and cognitive development for children.
• Developed age-appropriate lesson plans that included music, art, outdoor games, and reading stories.
• Organized playtime and educational activities to encourage teamwork and creativity.
• Read books aloud to children during story time to promote literacy skills, and played alphabet games to encourage early literacy.
• Supported children in potty training with positive reinforcement to encourage independence and confidence.
• Maintained cleanliness and safety of the daycare facilities for all children.
• Sanitized toys and equipment on a daily basis to maintain cleanliness standards.
• Communicated with parents about daily activities and any concerning behaviors.
• Updated parents on children's progress and behavior to foster strong communication and partnership.

• Assisted pharmacists in preparing and dispensing medications to customers.
• Oversaw inventory levels to ensure product availability, aligning stock levels with pharmacy needs.
• Provided customer service, addressing inquiries and resolving issues promptly.
• Guided customers in product selections and gift recommendations to enhance their shopping experience.
• Assisted customers in selecting the perfect gift for their special occasion.
• Collaborated with team members to achieve store objectives and enhance customer satisfaction.
• Collaborated with team members to maintain a clean and inviting store environment.