Lacey Keely
Nashville,TN
Summary
Results-driven account management professional prepared for next challenging role. Proven track record in cultivating client relationships and driving successful project outcomes. Known for strong collaboration skills and delivering consistent, impactful results. Highly skilled in strategic planning and client communication, with reliable and adaptable approach to changing business needs.
Overview
7
7
years of professional experience
Work History
Senior Account Manager
Dell
05.2022 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
Medical Coding and Billing Specialist
Elite Orthopedics
04.2019 - 04.2022
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
Precertification Specialist
Premier Radiology
01.2018 - 04.2019
- Mitigated potential delays in service delivery through proactive identification of potential roadblocks within the precertification process.
- Streamlined precertification processes by implementing efficient tracking systems and prioritizing urgent cases.
- Increased accuracy of submitted claims through meticulous attention to detail in verifying insurance eligibility and benefits.
- Minimized claim denials by accurately coding procedures according to CPT guidelines before submission for approval.
- Facilitated successful appeals for denied services by providing detailed documentation supporting medical necessity as required by insurers.
Education
Billing And Coding Certficate - Medical Billing And Coding
DeVry University
Nashville, TN05-2019
Skills
- Business development
- Partnership development
- Revenue generation
- Customer relations
- Teamwork and collaboration
- Account management
Languages
American Sign Language
Limited Working
Timeline
Senior Account Manager
Dell
05.2022 - Current
Medical Coding and Billing Specialist
Elite Orthopedics
04.2019 - 04.2022
Precertification Specialist
Premier Radiology
01.2018 - 04.2019
Billing And Coding Certficate - Medical Billing And Coding
DeVry University
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