Lacey Hamrick
St.Augustine,FL
Overview
20
20
years of professional experience
1
1
Language
Summary
Experienced small business owner and service professional with a strong background in customer relations, daily operations, and quality control. Known for reliable communication, strong organization, and repeat client satisfaction.
Work History
Owner/House Cleaner
A Spotless Home Cleaning Services
St.Johns
09.2019 - Current
- Managed day-to-day business operations.
- Coordinated estimates, job assignments, and route planning to improve workflow efficiency.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented quality checks to maintain cleanliness standards and reduce service rework.
- Built client relationships through responsive communication, issue resolution, and service follow-up.
- Oversaw supply inventory, equipment readiness, and vendor coordination to support uninterrupted operations.
- Directed daily cleaning operations, scheduling, and client service delivery across residential accounts.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service Cashier/Inventory Manager
Hawaiian Snoasis
St.Johns
03.2012 - 06.2026
- Greeted customers promptly and answered menu questions with friendly, knowledgeable service.
- Processed cash, card, and mobile payments accurately through point-of-sale system.
- Coordinated order flow during peak rushes to reduce wait times and improve throughput.
- Trained new cashiers on register procedures, customer service standards, and store policies.
- Maintained clean, organized front counter and service area throughout shift.
- Managed regular inventory counts, ensuring accuracy in store stock levels.
House Cleaner
Corporate Suite Shoppe
Jacksonville, FL
07.2015 - 02.2020
- Cleaned short term rentals
- Inspected spaces for missed debris and corrected issues before client use.
- Maintained secure handling of keys, access areas, and sensitive office environments.
- Cleaned offices, conference rooms, and common areas to maintain consistent presentation.
- Operated cleaning equipment and selected appropriate products for varied surface types.
- Restocked supplies and monitored inventory to support uninterrupted daily operations.
Shift Leader
Auntie Anne's Pretzels
Jacksonville, FL
05.2006 - 10.2012
- Supervised shift operations, assigning tasks and maintaining smooth front-line service.
- Trained team members on food preparation, sanitation standards, and customer service expectations.
- Monitored product quality, ensuring fresh pretzels and consistent menu presentation.
- Managed cash register transactions, balancing accuracy with prompt guest checkout.
- Resolved guest concerns quickly, preserving service quality and customer satisfaction.
- Coordinated opening and closing duties, securing store readiness and end-of-day compliance.
Education
High School Diploma -
Mandarin High
Jacksonville, FL05-2008
Skills
- Professional cleaning
- Client service
- Customer relations
- Relationship building
- Customer service
- Small business operations
- Residential cleaning
- Budgeting strategies
- Local advertising
- Verbal and written communication
- Leadership
- Marketing tactics
Accomplishments
- Started my own residential cleaning business
- Cleaned an average of two homes per day.
- Promoted to shift leader for exceeding company goals and expectations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of five staff members.
Languages
English
Native or Bilingual
Timeline
Owner/House Cleaner
A Spotless Home Cleaning Services
09.2019 - Current
House Cleaner
Corporate Suite Shoppe
07.2015 - 02.2020
Customer Service Cashier/Inventory Manager
Hawaiian Snoasis
03.2012 - 06.2026
Shift Leader
Auntie Anne's Pretzels
05.2006 - 10.2012
High School Diploma -
Mandarin High