Lacey Leon -Lipke
Scottsdale,AZ
Summary
I am a dedicated and results-driven professional with a strong background in customer service. I am consistently focused on delivering outstanding client experiences. I thrive in dynamic environments and am constantly seeking new opportunities to learn and grow. I am committed to leveraging my creativity, strong work ethic, and problem-solving abilities to contribute to a forward-thinking company.
Overview
4
4
years of professional experience
Work History
Golf Services/ Tournament Ambassador
TopGolf
06.2024 - Current
- Provide detailed information about TopGolf gameplay, event formats, promotions, and amenities to enhance guest engagement.
- Adapt to fast-paced event environments by multitasking, maintaining composure under pressure, and responding dynamically to guest needs.
- Handled customer inquiries and complaints in a professional manner.
- Monitored crowd flow throughout the venue space.
- Mentor and train new team members on service protocols, guest interaction best practices, and operational procedures.
Assistant Manager
Starbucks Safeway
03.2023 - 02.2025
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored Clients profiles as well as establishing portal login/password.
- Maintained a good relationship by providing support to internal and external clients.
- Mentored team members to enhance professional development and accountability in the workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Server
Goldie's Sports Café
03.2022 - 03.2023
- Worked with POS system to place orders, manage bills, and oversee complimentary items.
- Cultivated warm relationships with regular customers.
- Set a positive tone for the entire dining experience as first point of contact for incoming guests.
Front Desk Agent
Dry Bar Salon
03.2022 - 03.2023
- Maintained confidentiality of sensitive data to protect customer and business information.
- Set up barfly memberships for new and existing clients, including web-based portal login/password, and worked with Tech Support Via our online chat support.
- Coordinated daily with other Dry Bar locations to meet all client needs.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Server
Longshots Sports Bar & Grill
07.2021 - 03.2022
- Worked with POS system to place orders, manage bills, and oversee complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Chaparral High School
Scottsdale, AZ05.2021
Skills
- Customer Relations
- Works well autonomously
- Collaborates well with others
- Microsoft Office Expertise
- Business development
- Relationship building
- Training & Development
- Attention to detail
Timeline
Golf Services/ Tournament Ambassador
TopGolf
06.2024 - Current
Assistant Manager
Starbucks Safeway
03.2023 - 02.2025
Server
Goldie's Sports Café
03.2022 - 03.2023
Front Desk Agent
Dry Bar Salon
03.2022 - 03.2023
Server
Longshots Sports Bar & Grill
07.2021 - 03.2022
High School Diploma -
Chaparral High School
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