Lacey Marcantel
Arlington
Summary
Proficient in communicating effectively, mentoring, and ensuring successful client engagement and comprehension. Comfortable in individual and small group settings, implementing successful strategies for personal development, and building confidence with positive reinforcement.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Owner
Simply Ace
Arlington
2024.09 - Current
- Supervised daily activities of small business involving customer service and financial administration.
- Initiated and established contracts with vendors for janitorial services for commercial businesses.
- Developed policies and procedures for janitorial services including scheduling, budgeting, inventory control.
- Ensured compliance with health, safety, and sanitation regulations.
Dispatcher
Cowboy Towing
Pantego
2023.03 - Current
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Handled and directed incoming calls for emergency services.
- Worked directly with local law enforcement when responding to incidents in progress.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Trained new dispatchers on procedures and use of dispatch systems.
Commercial Janitorial Cleaner
Turner Janitorial Services
Dallas
2022.07 - 2025.09
- Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
- Sanitized restrooms, including cleaning toilets, urinals, and sinks, and replenishing supplies.
- Prioritized cleaning tasks effectively to ensure all areas were maintained within scheduled timeframes.
- Ensured compliance with safety policies and procedures at all times.
- Cleaned and maintained the outdoor spaces such as sidewalks and parking lots.
Academic Tutor
Wyndham ISD
Gatesville
2021.12 - 2022.07
- Taught students how to study, take notes, and complete test questions.
- Guided students based on each student's varying needs and skill level to enhance learning and comprehension.
- Assisted students in creating a plan of action for completing assignments on time.
- Supported students by identifying and addressing specific concerns.
- Facilitated discussions between students to promote the exchange of ideas and perspectives.
- Maintained accurate records of student attendance and session notes.
Education
Associate of Applied Science - General Studies
Tarrant County College
Fort Worth, TX2012-05
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NHSome College (No Degree) - Medical Assistant
Concorde Career College
Grand Prairie TXSkills
- Small business operations
- Regulatory compliance
- Time management
- Effective communication
- Active listening
- Schedule management
- Problem solving
- Interpersonal skills
- Incident reporting
- Group support
- Transitional support
- Behavior modeling
- Engagement strategies
- Peer tutoring
Certification
Vehicle Storage - TDLR - 2023
References
References available upon request.
Timeline
Owner
Simply Ace
2024.09 - Current
Dispatcher
Cowboy Towing
2023.03 - Current
Commercial Janitorial Cleaner
Turner Janitorial Services
2022.07 - 2025.09
Academic Tutor
Wyndham ISD
2021.12 - 2022.07
Associate of Applied Science - General Studies
Tarrant County College
Bachelor of Arts - Psychology
Southern New Hampshire University
Some College (No Degree) - Medical Assistant
Concorde Career College