Lacey Mcdaniel
Newberry,SC
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Being friendly and professional with customer care and support.
Customers became regulars due to my hospitality and professionalism.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
Work History
Assistant Store Manager
Dollar General
Newberry, SC
05.2020 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff to deliver excellent customer service.
- Managed inventory levels and organized stock for efficient access.
- Resolved customer complaints promptly, maintaining a positive shopping experience.
- Assisted in implementing visual merchandising strategies to enhance product displays.
- Collaborated with management to improve operational efficiency and workflow processes.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Waitress
Willie's Ice House
West Columbia, South Carolina
09.2017 - 07.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and tables.
Shift Manager
SUBWAY®Restaurants
Swansea, South Carolina
03.2015 - 06.2016
- Supervised daily operations and staff activities during shifts.
- Trained new team members on food preparation and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
Education
Airport High School
West Columbia, SCSkills
- Great with customer service in about all areas
- Handle complaints and efficiently resolve the issues
- Trained new hires while running the store alone when there was no help to keep store open
- Hired new associates and made sure they were able to complete their jobs efficiently and effectively
- Handle cash register and deposit for opening and closing
- Bank runs to make sure we have adequate funds for change
- Engage with the public in a social and professional way
- Have solved many customer service issues and complaints with good outcomes
Timeline
Assistant Store Manager
Dollar General
05.2020 - Current
Waitress
Willie's Ice House
09.2017 - 07.2019
Shift Manager
SUBWAY®Restaurants
03.2015 - 06.2016
Airport High School