Lacey Mcdonald
English,IN
Summary
Dynamic professional with a proven track record at Down Home Veterinary, excelling in data entry and time management. Recognized for fostering a positive work environment and enhancing customer satisfaction through exceptional interpersonal skills. Adept at problem-solving and maintaining meticulous records, contributing to overall operational efficiency.
Overview
13
13
years of professional experience
Work History
Assistant
Down Home Veterinary
New Salisbury, IN
07.2020 - 01.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Receptionist
Fell Accounting
Georgetown, IN
12.2017 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Bar Manager
Big Dadds
Leavenworth, IN
01.2012 - 01.2015
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Education
High School Diploma -
Crawford County High School
Marengo, IN05.2005
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Data entry
- Problem-solving
- File and record keeping
- Schedule coordination
Timeline
Assistant
Down Home Veterinary
07.2020 - 01.2025
Receptionist
Fell Accounting
12.2017 - 08.2019
Bar Manager
Big Dadds
01.2012 - 01.2015
High School Diploma -
Crawford County High School