Summary
Overview
Work History
Education
Skills
Timeline
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Lacey Million

Summary

Results-driven sales professional with a strong background in customer service and automotive sales. Proven ability to build lasting client relationships, exceed sales goals, and deliver exceptional buying experiences. Skilled in product knowledge, negotiation and creating a no-pressure environment that earns customer trust. Passionate about helping others find the right decision while providing top tier service from first contact.

Overview

6
6
years of professional experience

Work History

CAR SALES

HENDRICK TOYOTA CONCORD
06.2023 - 07.2025
  • Results-driven sales professional with over 6 years of experience in the automobile industry.
  • Proven track record of exceeding sales targets and driving revenue growth through strategic client engagement.
  • Skilled in building long-term relationships with customers, ensuring satisfaction and repeat business.
  • Continuously honed sales skills by attending professional development workshops and training sessions, resulting in increased confidence and expertise in the used car sales industry.
  • Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
  • Spearheaded special events at dealership, boosting customer engagement and ultimately driving increased sales revenue from pre-owned cars.
  • Supported sales efforts by effectively communicating the value proposition of our products/services to prospective clients during presentations or calls.

CAR SALES

BERGLUND TOYOTA
05.2022 - 06.2023
  • Results-driven sales professional with over 10 years of experience in the automobile industry.
  • Proven track record of exceeding sales targets and driving revenue growth through strategic client engagement.
  • Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.


BDC REPRESENTATIVE

KEFFER CHRYSLER DODGE JEEP RAM
09.2021 - 02.2022
  • Proficient in managing high-volume inbound and outbound calls while ensuring exceptional customer service in the automobile industry.
  • Skilled at conducting follow-ups with potential customers to nurture leads and close sales effectively.
  • Experienced in utilizing CRM systems to track customer interactions and streamline communication processes.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.

BDC REPRESENTATIVE

QUEEN CITY MITSUBISHI
04.2019 - 09.2021
  • Dedicated BDC Representative with a proven track record in the automobile industry, enhancing customer engagement and satisfaction.
  • Proficient in utilizing CRM software to track interactions and streamline sales processes for improved efficiency.
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.

Education

Associate of Applied Science - Surgical Technologist

SOUTHEASTERN COLLEGE
CHARLOTTE, NC
08-2027

Skills

  • Customer Service
  • Active Listening
  • Communication
  • Negotiation
  • Adaptability
  • Work Ethic
  • Self motivation
  • Teamwork
  • Problem-solving
  • Time management
  • Reliability

Timeline

CAR SALES

HENDRICK TOYOTA CONCORD
06.2023 - 07.2025

CAR SALES

BERGLUND TOYOTA
05.2022 - 06.2023

BDC REPRESENTATIVE

KEFFER CHRYSLER DODGE JEEP RAM
09.2021 - 02.2022

BDC REPRESENTATIVE

QUEEN CITY MITSUBISHI
04.2019 - 09.2021

Associate of Applied Science - Surgical Technologist

SOUTHEASTERN COLLEGE

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