Lacey Percell
Roseburg,OR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Caseworker
Horne
06.2023 - 10.2023
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Customer Service Representative
First Call Resolution
08.2022 - 05.2023
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
Receptionist
Evergreen Family Medicine
09.2021 - 04.2022
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
Apparel Clerk
Fred Meyer
03.2017 - 05.2017
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Greeted customers, identified needs and provided product advice.
- Restocked shelves and organized displays in alignment with merchandising standards.
Cashier/Gas Station Attendant
Arco Gas Station
08.2014 - 03.2016
- Followed safety protocols while working, avoiding accidents and injuries.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Facilitated sales of services and goods.
- Pumped gas for guests and took payments.
Stocker
Safeway
04.2013 - 08.2014
- Pre-assembled containers to be easily selected by packing associates.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Safely and securely loaded items to prevent damage during transport.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted store customers and discussed needs.
Janitorial Cleaner
Three Rivers Casino
08.2011 - 05.2012
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
Education
GED -
Siuslaw High School
Florence, ORSkills
- Business Development Understanding
- Staff Training
- Active Listening
- Microsoft Word
- Credit Card Payment Processing
- Account Management
- Retail Sales Customer Service
- Order Fulfillment
- Customer Service
- Order and Refund Processing
Timeline
Caseworker
Horne
06.2023 - 10.2023
Customer Service Representative
First Call Resolution
08.2022 - 05.2023
Receptionist
Evergreen Family Medicine
09.2021 - 04.2022
Apparel Clerk
Fred Meyer
03.2017 - 05.2017
Cashier/Gas Station Attendant
Arco Gas Station
08.2014 - 03.2016
Stocker
Safeway
04.2013 - 08.2014
Janitorial Cleaner
Three Rivers Casino
08.2011 - 05.2012
GED -
Siuslaw High School