Hi, I’m
Amanda K. Anderson
Daytona Beach,FL
I trust that everything happens for a reason, even if we are not wise enough to see it.
Oprah Winfrey
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Client-driven Human Service Caseworker with 4 years of experience acting as liaison between clients and service providers as an Illinois state worker. This employment has been in a combined remote and in office atmosphere which shows flexibility. Adaptive to specific client personal considerations and focused on supporting all aspects of recipients. Two years experience in a hospital setting and three years in a teaching position helps Possess a calming presence in light of often stressful environments. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Skilled at establishing strong rapport with individuals from diverse backgrounds.
Overview
10
years of professional experience
Work History
Illinois Department Of Human Services
Human Services Caseworker (HSC)
09.2019 - Current
Job overview
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity Between specific state benefits from Medical, SNAP, and cash assistance.
- Described procedures, requirements and benefits to clients and interested parties.
- Facilitated peer support groups such as senior citizen offices, and support groups to help clients connect with others.
- Documented client progress and activities in accordance with agency policies and procedures.
- Acted as mandatory reporter of abuse.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Developed and maintained strong relationships with community resources for successful referrals for housing and utility assistance and soup kitchens.
- Collaborated with other professionals to plan and coordinate care for clients through unemployment services, social security office and even food pantries.
- Interviewed applicants for services and supported application completion as necessary to receive there state benefits.
- Participated in professional development and training opportunities to enhance skills.
Armark/ Blessing Hospital
Environmental Services Supervisor
09.2018 - 11.2019
Job overview
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Trained and mentored new staff on cleaning and safety protocols.
- Monitored staff performance and provided feedback to drive productivity.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Established and enforced safety protocols and guidelines for staff.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Eagle View Health Department
Dental Assistant
05.2016 - 07.2018
Job overview
- Monitored patient comfort and safety during dental procedures.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Prepared patient X-rays and images for review by dentist.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Verified patient insurance eligibility and benefits.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
R3 School District
Substatute Teacher
08.2013 - 05.2016
Job overview
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Helped students explore concepts with engaging, learning-focused activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Developed and implemented classroom routines to address varying student needs.
- Graded and evaluated student assignments, papers, and course work.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
Education
Northcentral UniversitySan Diego, CA
Master of Arts from Psychobiology
12.2023
Missouri State UniversitySpringfield, MO
Bachelor of Arts from Education, Crimonalogy, Psychology, Buisness
08.2018
Ozarks Technical Community CollegeSpringfield, MO
Associate of Arts from Associate of Teaching
07.2012
Leavenworth Sr High SchoolLeavenworth, KS
High School Diploma
05.2006
Skills
- Health and Human Services
- Active Listening
- Applicant Interviews
- Public Assistance Programs
- Applicant Support and Service
- Accurate Documentation
- Phone Inquiries
- HIPAA Regulations
- Microsoft PowerPoint
- Microsoft Excel
- Business Development Understanding
- Microsoft Word
- Microsoft Outlook
- Time Management
- Customer Service
- Research
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Services Caseworker (HSC)
Illinois Department Of Human Services
09.2019 - Current
Environmental Services Supervisor
Armark/ Blessing Hospital
09.2018 - 11.2019
Dental Assistant
Eagle View Health Department
05.2016 - 07.2018
Substatute Teacher
R3 School District
08.2013 - 05.2016
Northcentral University
Master of Arts from Psychobiology
Missouri State University
Bachelor of Arts from Education, Crimonalogy, Psychology, Buisness
Ozarks Technical Community College
Associate of Arts from Associate of Teaching
Leavenworth Sr High School
High School Diploma