Lacey Rail
Sherwood,AR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Overview
14
14
years of professional experience
Work History
Patient Support Specialist
Alleviant Health Center
08.2020 - 12.2020
- Schedule appointments, document patients insurance eligibility and benefits, check in and register patients, triage phone calls as received from operator, maintain multiple provider’s schedules, and reschedule when necessary.
Administrative and Clinical Assistant
Central Arkansas Vein Center
02.2015 - 08.2020
- Schedule all appointments and procedures, document patients insurance eligibility and benefits, check in and register all patients, authorizations or referrals for upcoming procedures, maintain daily office needs, circulator in procedures, triage and field patient phone calls, assist in compression stocking fitting and education for all patients, maintain and build relationships with patients and their families so they feel welcome to the office.
Insurance Verification
Arkansas Surgical Hospital
06.2013 - 02.2015
- Check patients insurance eligibility and document benefits before all scheduled appointments, call patients to verify basic demographics, make sure authorizations are in place for upcoming surgeries, and interact with the doctor’s offices that use the facility.
Vascular Lab
University of Arkansas for Medical Sciences
11.2010 - 06.2013
- Coordinate appointments in the vascular lab with other clinics and within the hospital, check in and register patients, triage phone calls, order supplies, bill the vascular procedures that were done in the lab for the physician and the facility, and interact with patients and their families.
Surgery Oncology Clinic
University of Arkansas for Medical Sciences
12.2006 - 11.2010
- Coordinate patient appointments, schedule new patient consults, reschedule clinics when physicians are out, check-in and register patients, and triage nurse phone calls.
Education
Family and Consumer Sciences specializing in Fashion Merchandising
Henderson State University
01.2005
Ouachita Baptist University
01.2002
Skills
- Patient confidentiality
- Customer service orientation
- Patient advocacy
- Relationship building
- Insurance verification
- Medical Supply Stocking
Timeline
Patient Support Specialist
Alleviant Health Center
08.2020 - 12.2020
Administrative and Clinical Assistant
Central Arkansas Vein Center
02.2015 - 08.2020
Insurance Verification
Arkansas Surgical Hospital
06.2013 - 02.2015
Vascular Lab
University of Arkansas for Medical Sciences
11.2010 - 06.2013
Surgery Oncology Clinic
University of Arkansas for Medical Sciences
12.2006 - 11.2010
Family and Consumer Sciences specializing in Fashion Merchandising
Henderson State University
Ouachita Baptist University
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