Lacey Rau
Vandalia,IL
Summary
Dynamic professional with a strong work ethic and exceptional time management skills, honed across roles at Little Lambs LLC, OctoChem, and Sarah Bush Lincoln. Excelled in creating safe, nurturing environments and resolving customer disputes, enhancing loyalty and patient satisfaction. Skilled in health and safety protocols, including first aid, with a proven track record of improving operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Little Lambs LLC
Vandalia, IL
08.2022 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Customer Service Representative
OctoChem
Vandalia, IL
10.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CNA
Sarah Bush Lincoln
Vandalia, IL
03.2020 - 10.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
HS Diploma -
Vandalia Community High School
Vandalia, IL08.2020
Skills
- Time Management
- Strong computer skills
- Office work
- Strong Work Ethic
- Customer Service
- Health and safety
- First Aid Training
- Organization and cleanliness
Certification
Certified Childcare Professional
CNA (2020)
Timeline
Daycare Teacher
Little Lambs LLC
08.2022 - Current
Customer Service Representative
OctoChem
10.2021 - 04.2022
CNA
Sarah Bush Lincoln
03.2020 - 10.2020
HS Diploma -
Vandalia Community High School