Lacey Stanton
Glen Aubrey ,NY
Summary
Dedicated Customer Service Representative with expertise in CRM software and conflict resolution. Proven track record of enhancing customer satisfaction and streamlining service coordination.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Water Corporation
Endicott, New York
04.2019 - Current
- Managed incoming customer calls and inquiries to provide information on available services.
- Assisted customers with inquiries regarding water services and billing, enhancing overall customer understanding.
- Resolved customer complaints using clear communication and problem-solving skills.
- Resolved client issues promptly, contributing to high satisfaction rates across services.
- Collaborated with team members to streamline customer service response times, improving efficiency.
- Trained new staff on customer service protocols and company policies.
- Trained new staff on operational procedures and customer service standards.
- Coordinated service schedules for multiple teams to optimize workflow efficiency.
- Organized service schedules for client appointments to ensure timely service delivery.
- Updated customer accounts in water corporation CRM software to support accurate service records.
- Followed up with technicians and managers to receive and communicate status updates.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Managed inventory levels of parts used in servicing equipment.
- Toggled between multiple systems and databases to look up information and update records.
- Monitored staff performance and provided feedback on areas needing improvement.
- Worked with technicians to complete paperwork within designated time.
- Provided support and guidance to clients, navigating them through service options.
- Managed and updated client databases to ensure accurate and current information.
Education
GED -
Whitney Point High School
Whitney Point, NY06-1996
Skills
- CRM software
- Relationship management
- Service coordination
- Workflow optimization
- Client support
- Documentation
- Performance monitoring
- Follow-up management
- Effective communication
- Written communication
- Problem solving
- Conflict management
- Issue resolution
- Time management
- Active listening
- Critical thinking
- Customer service advocacy
Timeline
Customer Service Representative
Water Corporation
04.2019 - Current
GED -
Whitney Point High School