Lacey Waheed
Columbia,Missouri
Summary
Experienced Quality Improvement and Program Manager with a strong track record in enhancing operational efficiency and fostering cultures of continuous improvement within the State of Missouri. Proven expertise in Lean Six Sigma, strategic planning, and problem-solving drives exceptional results in quality assurance. As a seasoned Director of Quality, demonstrates adept leadership and decision-making skills that promote high productivity and effective team collaboration. Core competencies include process optimization, regulatory compliance, and quality management systems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Quality
Arthur Center
Hybrid, MO
04.2025 - Current
- Defined metrics to assess quality assurance activities within departments.
- Analyzed innovative technologies to enhance current organizational workflows.
- Performed internal audits to pinpoint inefficiencies in operations and customer service.
Program Manager
Department Of Education
Statewide/Remote, MO
07.2024 - 03.2025
- Created project roadmaps to outline key milestones and deliverables.
- Monitored vendor performance against contracts to maintain positive relationships.
- Managed corporate strategy initiatives across teams with accountability and clear communication.
Quality Improvement Manager
State of Missouri
Hybrid, MO
12.2018 - 07.2024
- Leveraged project management tools for progress tracking of enhancement initiatives.
- Developed instructional content to support staff learning on updated workflows.
- Monitored trends in industry benchmarks related to quality assurance activities in order to make informed decisions.
- Developed and implemented quality control processes to ensure product compliance with industry standards.
Quality Assurance Specialist
State of Missouri
Columbia, MO
10.2010 - 12.2018
- Guided quality assurance specialists on procedures and processes.
- Prepared reports to communicate results of quality inspection activities to management.
- Analyzed data from inspection results for trends in order to recommend process improvements.
Education
MBA - Management
Avila University
Kansas City01.2012
Psychology -
Missouri Valley College
Marshall05.2010
Skills
- Project Management
- Strategic Development
- Risk Management
- Lean Six Sigma
- Training and Development
- Artificial intelligence training
Certification
- Google Project Management (#BS9795FIUP94)
References
References available upon request.
Timeline
Director of Quality
Arthur Center
04.2025 - Current
Program Manager
Department Of Education
07.2024 - 03.2025
Quality Improvement Manager
State of Missouri
12.2018 - 07.2024
Quality Assurance Specialist
State of Missouri
10.2010 - 12.2018
MBA - Management
Avila University
Psychology -
Missouri Valley College
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