Lacey Weight
Huntington Beach,CA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Black Angus Steak House. Proven ability to enhance guest satisfaction through effective communication and order accuracy, while maintaining cleanliness standards in high-volume dining environments. Committed to fostering teamwork and optimizing service efficiency.
Overview
15
15
years of professional experience
Work History
Server/Expo/Food Prep
Black Angus Steak House
Fountain Valley, CA
01.2013 - 02.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special dietary needs.
- Accurately processed orders using point-of-sale system to ensure timely service.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to coordinate food preparation and delivery.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Trained new servers on restaurant policies and service standards.
- Monitored table turnover rates to optimize seating efficiency during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Line Cook
Red Rock Casino
Scottsdale, AZ
05.2015 - 03.2019
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere for guests.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery during peak hours.
- Assisted in training new servers on menu details, service techniques, and restaurant policies.
- Processed payments accurately using point-of-sale systems, enhancing transaction efficiency.
- Resolved customer complaints effectively, contributing to positive dining experiences and repeat visits.
- Developed strong relationships with regular patrons, fostering loyalty and enhancing overall customer satisfaction.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Kitchen Manager
Chipotle Grill
Mesa, Arizona
12.2010 - 04.2015
- Supervised kitchen staff to ensure adherence to food safety and quality standards.
- Coordinated inventory management to minimize waste and optimize stock levels.
- Developed training programs for new hires on food preparation and safety protocols.
- Streamlined kitchen workflows to enhance efficiency and reduce order turnaround times.
- Implemented standard operating procedures for food preparation and equipment usage.
- Monitored compliance with health regulations, conducting regular inspections of kitchen areas.
- Led team meetings to discuss operational challenges and strategize solutions collaboratively.
- Analyzed customer feedback to identify areas for menu improvement and service enhancement.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
High School Diploma -
Coronado High School
Scottsdale, AZ05-2006
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
High volume dining
Service prioritization
Team collaboration
Order accuracy
Food safety practices
Timeline
Server/Line Cook
Red Rock Casino
05.2015 - 03.2019
Server/Expo/Food Prep
Black Angus Steak House
01.2013 - 02.2026
Kitchen Manager
Chipotle Grill
12.2010 - 04.2015
High School Diploma -
Coronado High School