Lacey A Wright
Atlanta,GA
Summary
Versatile IT professional with active security clearance, passionate about aligning security testing with organizational goals and standards. Skilled over 10 years in system administration, hardware/software troubleshooting, network management, operating systems, and cybersecurity, and highly regarded for contribution, communication, and teamwork. Dedicated to enhancing business operations through identifying and remedying digital assets and network vulnerabilities.
Overview
10
10
years of professional experience
Work History
Senior / Professional - Network Technology Support
AT&T MOBILITY, INC
03.2023 - Current
- Monitored and configured hardware/software for optimal network performance, ensuring seamless operations.
- Diagnosed and resolved complex network and server issues promptly to minimize downtime.
- Created detailed documentation of support procedures, fostering user self-sufficiency and enabling efficient issue resolution.
Professional - System Administrator
AT&T MOBILITY, INC
09.2021 - 03.2023
- Enhanced application experience through comprehensive support, training, troubleshooting, and effective communication of system changes.
- Implemented critical security and functionality patches, fortifying system against intrusions and ensuring stability,
- Enforced security policies while provisioning new software and hardware.
Sr. Specialist - Network Support
AT&T MOBILITY, INC
11.2017 - 09.2021
- Performed advanced analysis and diagnosis of complex multi-vendor issues for mobile users, improving network performance, and resolving capacity-related challenges and intricate issues.
- Generated detailed reporting for network failures, outlining essential repair and restoration strategies.
- Designed and facilitated the deployment and management of robust infrastructure, guaranteeing sufficient data capacity for network and KPI monitoring tools.
Specialist - Network Support
AT&T MOBILITY, INC
02.2014 - 11.2017
- Administered software planning, testing, and implementation for product delivery, system architecture, process enhancements, infrastructure, and security.
- Collaborated with vendors and internal teams to assess and partner on software projects, define requirements, and resolve intricate network challenges.
- Managed source code control for precise configuration and change tracking.
Education
Master of Information Technology - Cybersecurity
PACE UNIVERSITY
Pleasantville, NY08.2023
Cybersecurity Undergraduate Certificate -
CHAMPLAIN UNIVERSITY
Burlington, VT08.2018
Bachelor of Computer Science -
AUBURN UNIVERSITY
Auburn, AL12.2013
Skills
- Languages: Java, C, C, JavaScript, SQL, HTML/CSS, Python, PHP, Perl Script
- Tools: PuTTY, Wireshark, Microsoft Office Professional Package (Word, Excel, PowerPoint, Access)
- Operating systems: Windows, Linux/Unix, Mac OS X
- Network Hardware/Software Infrastructure Support
- Network Security Vulnerability Remediation
- Web Application and Software Deployment
- Database Maintenance
Quote
Success isn't just about what you accomplish in your life; it's about what you inspire others to do.
Unknown
Timeline
Senior / Professional - Network Technology Support
AT&T MOBILITY, INC
03.2023 - Current
Professional - System Administrator
AT&T MOBILITY, INC
09.2021 - 03.2023
Sr. Specialist - Network Support
AT&T MOBILITY, INC
11.2017 - 09.2021
Specialist - Network Support
AT&T MOBILITY, INC
02.2014 - 11.2017
Master of Information Technology - Cybersecurity
PACE UNIVERSITY
Cybersecurity Undergraduate Certificate -
CHAMPLAIN UNIVERSITY
Bachelor of Computer Science -
AUBURN UNIVERSITY
Achievements
- Service Excellence Award in 2023, 2021, and 2014 - AT&T
- Technology Development Program (TDP)—Graduated 2016 - AT&T
Achievements
- Connection Award in 2023, 2021 - AT&T
- Service Excellence Award in 2014 - AT&T