Lacey A Wright

• Monitored and configured hardware/software for optimal network performance, ensuring seamless operations.
• Diagnosed and resolved complex network and server issues promptly to minimize downtime.
• Created detailed documentation of support procedures, fostering user self-sufficiency and enabling efficient issue resolution.

• Enhanced application experience through comprehensive support, training, troubleshooting, and effective communication of system changes.
• Implemented critical security and functionality patches, fortifying system against intrusions and ensuring stability,
• Enforced security policies while provisioning new software and hardware.

• Performed advanced analysis and diagnosis of complex multi-vendor issues for mobile users, improving network performance, and resolving capacity-related challenges and intricate issues.
• Generated detailed reporting for network failures, outlining essential repair and restoration strategies.
• Designed and facilitated the deployment and management of robust infrastructure, guaranteeing sufficient data capacity for network and KPI monitoring tools.

• Administered software planning, testing, and implementation for product delivery, system architecture, process enhancements, infrastructure, and security.
• Collaborated with vendors and internal teams to assess and partner on software projects, define requirements, and resolve intricate network challenges.
• Managed source code control for precise configuration and change tracking.

GPA: 3.9 / 4.0

GPA: 4.0 / 4.0

GPA: 3.05 / 4.0