Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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LaC'eysha Garcia

Clementon,NJ

Summary

High-energy person bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned person specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

14
14
years of professional experience

Work History

Market E-Commerce Manager

Wal-Mart
01.2018 - Current
  • Identified issues, analyzed information and provided solutions to problems
  • Use data to form root cause analyzes
  • Embraces change with ease
  • Able to think customer centric manner
  • Utilize operational background to align team on how to overcome opportunities
  • Organized and detail-oriented with a strong work ethic

Market Asset Protection Manager

Wal-Mart
01.2015 - 01.2018
  • Built cross-functional relationships with business partners to reduce losses
  • Monitored paperwork procedures to prevent error-related losses
  • Performed thorough cash audits and deposit investigations
  • Reduced shrink throughout market year over year

Metro Store Manager

Wal-Mart
01.2011 - 01.2015
  • Total store operation, planning and executing
  • Associates bonused every year during my leadership
  • Exceeded P&L goals every year
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

SC None- Metro SM

Wal-Mart
12.2009 - 03.2011
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Associate of Science - Human Resources, Information Management

Catonsville Community College, Baltimore City Community College
Baltimore, MD
05.1996

Associate of Science - Information Science

Baltimore City College
Baltimore, MD
09.1994

High School Diploma -

Overlea High School & Academy Of Finance
Baltimore, MD
05.1992

Skills

  • Practice of recruiting, training, engaging and retaining people to optimize their talents and skills
  • Documentation
  • Policies and Procedures
  • Time management and adaptability
  • Embracing new technology
  • Merchandising
  • Market trends tracking and forecasting
  • Up-to-date market knowledge

Additional Information

Served in the Air National Guard 1997-2009




Timeline

Market E-Commerce Manager

Wal-Mart
01.2018 - Current

Market Asset Protection Manager

Wal-Mart
01.2015 - 01.2018

Metro Store Manager

Wal-Mart
01.2011 - 01.2015

SC None- Metro SM

Wal-Mart
12.2009 - 03.2011

Associate of Science - Human Resources, Information Management

Catonsville Community College, Baltimore City Community College

Associate of Science - Information Science

Baltimore City College

High School Diploma -

Overlea High School & Academy Of Finance

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LaC'eysha Garcia