LaChae Sheppard
Parkville,MD
Summary
Experienced customer service administrator, dedicated to providing exceptional service to customers and patients. I pride myself on building outstanding rapport with staff and patients through being professional, empathetic and knowledgeable.
Overview
13
13
years of professional experience
Work History
Admissions Coordinator
Sheppard Pratt Health System
07.2018 - Current
- Core admissions coordinator for multiple psychiatric units, responsible for scheduling and timekeeping
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Maintains high call volume
- Critical thinking to effectively problem solve
- Maintain and effectively communicate with appropriate personnel
- Knowledge of computer programs and systems
Mental Health Worker
Sheppard Pratt Health System
07.2018 - 06.2020
- Provide therapeutic direct care to patients under supervision of a staff nurse
- Participate in planning and evaluation of patient needs based on patient behavior
Residential Coordinator
Bello Machre
06.2017 - 07.2018
- Manage care for disabled individuals
- Perform ADL’s, give medication, setup and conduct all medical appointments
- Create a daily care/goals plan, IEP’s
Community Living Specialist
Arc of Baltimore
08.2014 - 06.2017
- Provide direct care for disabled individuals
- Assist with ADL’s, IEP’s, doctor appointments and daily living goals
Sales associate
Walmart Inc.
05.2011 - 04.2014
- Deli associate, provides favorable customer service, stock and performs daily tasks as directed
Education
Diploma - early childhood education
Mergenthaler vo tech High School
Baltimore, MD06.2008
Skills
- Strong Organization
- Data Verification
- Client Relations
- Medical admissions processes
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- Patient Relations
- Records Management
Timeline
Admissions Coordinator
Sheppard Pratt Health System
07.2018 - Current
Mental Health Worker
Sheppard Pratt Health System
07.2018 - 06.2020
Residential Coordinator
Bello Machre
06.2017 - 07.2018
Community Living Specialist
Arc of Baltimore
08.2014 - 06.2017
Sales associate
Walmart Inc.
05.2011 - 04.2014
Diploma - early childhood education
Mergenthaler vo tech High School
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