LaChantris Miller
OPTUM Remote
Memphis,TN
11
years of professional experience
Dedicated Patient Registration Representative with a solid background in customer service and healthcare administration. Skilled in managing communication and data processes to support patient care coordination and enhance operational efficiency within healthcare environments.
Work History
Authorization Manager
4 Years 2 Months- Reviewed and verified member data in NH coordinate care management platform, sharing key updates with healthcare providers and NaviHealth team.
- Supported smooth care coordination between health providers and health plan.
- Built professional working relationships with providers, clients, and NaviHealth team members while following departmental policies and processes.
- Followed organizational, departmental, compliance, and regulatory policies and procedures.
- Handled inbound and outbound phone communication professionally and within productivity and quality standards.
- Processed inbound and outbound data and communication, including faxes, emails, and electronic messages, within productivity and quality standards.
- Entered required data into NaviHealth database accurately and on time.
- Assisted with varied tasks to improve workflow and operational efficiency.
REGISTRATION REPRESENTATIVE
2 Years- Greeted visitors, ascertain the purpose of the visit, and directed them to appropriate staff.
- Answered telephones and direct calls to appropriate staff.
- Received and routed messages or documents, such as laboratory results, to appropriate staff.
- Operated office equipment and utilized software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records, ensuring accurate and timely documentation.
- Compiled and recorded medical charts, reports, and correspondence, enhancing accessibility and organization of patient information.
- Sent medical records via mail, e-mail, or fax to ensure timely communication.
- Maintained medical records, technical library, and correspondence files, supporting efficient information retrieval and compliance with regulations.
Customer Service Rep. (Corporate Accounts)
3 Years 8 MonthsEducation
High School Diploma
Certificate - Medical Office Professional
Skills
Care management
Care coordination
Data management
Electronic documentation
Compliance adherence
Stakeholder engagement
Customer relationship management
Personal Information
Title: Patient Registration Representative
Timeline
Authorization Manager
OPTUM Remote
2022.08 - CurrentRead More
REGISTRATION REPRESENTATIVE
Christ Community Health Services
2020.08 - 2022.08Read More
Customer Service Rep. (Corporate Accounts)
ORGILL INC
2015.11 - 2019.07Read More
OAKHAVEN HIGH SCHOOL
High School Diploma
Read More
CONCORD CAREER COLLEGE
Certificate from Medical Office Professional
Read More