Lachele Stewart
St Louis,MO
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Customer Advocate Specialist with a background in fostering positive relationships and resolving complex issues. Experience includes successfully advocating for customers, providing insightful solutions, and managing high-volume inquiries. Strengths lie in active listening skills, empathy, problem-solving abilities, and effective communication. Previous work brought about improved customer satisfaction rates and streamlined support processes.
Overview
22
22
years of professional experience
Work History
Customer Advocate Specialist
Mindlance
11.2025 - Current
- Served as the first-line advocate that focused on resolving inquiries, issues, or concerns for members and/or providers
- Leveraged a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine
- Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
- Here are 8 resume experience statements for the role of Customer Advocate Specialist:
Customer Service Representative
Bswift
Remote, IL
11.2022 - 08.2025
- Answer inbound calls and chats, assisting customers with inquiries, and providing accurate information regarding health benefits and services
- Educate and support customers through navigation of benefit enrollments
- Research and resolve employees concerns and issues related to benefits and eligibility. Actively listen to the customer's concerns, expressing understanding and validation of their emotions, and providing personalized solution
Health Concierge
Randstad
Atlanta, GA
10.2020 - 11.2022
- Managed health plan-related calls in fast-paced call center environment.
- Demonstrate a strong knowledge of products and services
- Accurately and efficiently documented all calls and interactions
Concierge
Hilton at the Ballpark
St Louis, MO
04.2017 - 06.2020
- Acted as the point of reference for guest and provided personalized support to meet the guests needs..
- Extensive knowledge of the premises and nearby venues.
- Maintained a great relationship with restaurants, shops and vendors to be able to negotiate reservations and great prices on services and products.
Manager's Assistant
Aldi
Smyrna, GA
07.2014 - 02.2017
- Supported the Store manager in scheduling, ordering, monitoring products and managing labor cost.
- Provided feedback, training and coached team members to improve individual and store performance.
- Demonstrated leadership by making communication a priority, leading by example, inspiring my team, recognizing and rewarded great work ethics and making tough disciplinary decisions.
Assistant Property Manager
Global AIRR Properties
St Louis, MO
10.2012 - 12.2013
- Responsible for daily operations and tenant relations.
- Maximized occupancy by networking, advertising and being involved in the community.
- Prepared lease agreements and coordinated completion of maintenance requests.
- Showed units to potential tenants and answered questions about the community.
- Provided a well maintained and safe environment.
Front Office Clerk/Medical Records Clerk
Marietta Pulmonary medicine
Marietta, GA
08.2004 - 09.2005
- Checked patients in, collected co-payments and scheduled appointments.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients PII and PHI by observing strict HIPPA guidelines.
- Retrieved charts and received and processed incoming request for medical records.
- Validated authorization for release of personal and health information.
Education
Certificate - Medical Office Administrator
Georgia Medical Institute
Marietta, GASaint Louis Public Schools
Skills
- Patient Confidentiality and Data Security
- Database Search and Data Entry Skills
- Documenting and Recording Information
- Time management and Prioritization
- Critical thinking
- First call resolution
- Benefit education
Education and Training
other,other
Timeline
Customer Advocate Specialist
Mindlance
11.2025 - Current
Customer Service Representative
Bswift
11.2022 - 08.2025
Health Concierge
Randstad
10.2020 - 11.2022
Concierge
Hilton at the Ballpark
04.2017 - 06.2020
Manager's Assistant
Aldi
07.2014 - 02.2017
Assistant Property Manager
Global AIRR Properties
10.2012 - 12.2013
Front Office Clerk/Medical Records Clerk
Marietta Pulmonary medicine
08.2004 - 09.2005
Certificate - Medical Office Administrator
Georgia Medical Institute
Saint Louis Public Schools