LaChell T. Haynes
Randallstown,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time / part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Teacher Assist
Deer Park Middle School
08.2023 - Current
- Help teachers prepare lesson plans
- Maintained a safe and positive classroom environment, enforcing classroom rules and procedures, resulting in a 100% compliance rate with school policies
- It should emphasize their experience in providing academic, behavioral, social, and emotional support to students with special needs, showcasing their ability
- Assisting the teacher in setting up the classroom for instruction
- Distributing and collecting materials for students
- Helping students with their assignments
Crew Member
Chipotle
07.2023 - 09.2024
- Maintained high standards of customer service during high-volume, fast-paced operations
- Maintained clean and safe environment, including in the kitchen, bathroom, building exterior, parking lot, dumpster and sidewalk
- Prepped items for later use to save staff time during busy hours
- Prepared quality products while maintaining proper food safety practice, portion control and presentation within service goal times presentation
Shift Leader
Royal Farm
11.2022 - 05.2023
- Handles customer complaints in a courteous and professional manner
- Demonstrates outstanding Customer Service – always
- Coaches, directs, and empowers employees to provide excellent customer service
- Master’s and ensures completion of all shift job list duties
- Maintains an awareness of cleanliness both inside and outside of the store and takes corrective action as needed
Teacher Assistance
Deer Park Middle Magnet School
10.2022 - 02.2023
- Serve as a guide in instructing students on proper classroom behavior
- Help teachers keep records for grading and attendance
- Get materials and equipment ready to help teachers prepare for class
- Reinforce lessons by reviewing material one-on-one and in small groups with students
- Supervise students during lunch or recess, as well as in between classes or on field trips
- Assist students who need additional help learning a specific concept
Learning Ambassador
Amazon Fulfillment Center
11.2021 - 09.2022
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into the truck for shipment
- Troubleshoot problems
- Ensure product meets quality requirements
- Trained new employees
Customer Service Rep
Liberty Mutual / Safeco Insurance
03.2021 - 10.2021
- Provide excellent customer service by responding promptly to all inbound customer calls
- Understanding aspects of billing systems as it pertains to policy coverage
- Identifies and communicates transactions and impact to policy premium
- Develops and maintains product, procedural and technical systems knowledge
- Verifying insurance information
- Collect payment or submitted information for a refund
Customer Service Rep
EZ Pass Calling Center / Level One
06.2019 - 10.2020
- Ability to Manage large amounts of Inbound calls in a timely manner
- Responsible for following communication 'scripts' when handling difficult call situations
- Identify customer’s needs, clarify information, research every issue, provide resolutions
- Required to have weekly meetings regarding Quantitative Vs Qualitative targets
Teacher’s Assistant
Hernwood Elementary
01.2019 - 06.2019
- Supporting children across the curriculum mainly focusing on Math, Reading and Writing
- Giving extra help to children with Special Needs
- Assisting Teachers with the development of programs for learning activities
Lead Customer Service
Royal Farms, Inc
07.2016 - 08.2018
- Greeting customers as they come into the store and register
- Safely perform duties efficiently and accurately in a fast-paced environment
- Total out and verify currency taken in at the end of shift
- Assess the management team with direct employees
Retail/Cashier
Equinox Healthcare Inc
07.2012 - 07.2016
- Processed claim appeals
- Procured authorization from payers
- Verifying patient’s insurances benefits
- Provide a high level of customer service to both the patient and insurance company
- Calling insurance company to resolve any discrepancies
Customer Service Specialist
JCPenney
08.2010 - 07.2012
- Provided inbound and outbound customer service involves troubleshooting / problem-solving
- Services and assisting customers with order inquiries, with a goal of extraordinary customer satisfaction
- Researched extensively through training and independently to learn and know the products / merchandise that is sold within the store
- Providing inbound/outbound telephone support to our customers by accepting and entering orders
- Using a Windows-based computer system
Retail/Cashier
TJ Maxx
07.2010 - 06.2012
- Greeted patrons, professionally and skillfully inquired of their needs
- Verified products and services to customers
- Validated and established prices of products
- Professionally and skillfully assisted customers and handled refunds / exchanges at register
- Multi-tasked while promoting a friendly atmosphere and 'team-player' disposition amongst coworkers, management, and customers
Education
Baltimore City Community College
Baltimore, MD07.2011
Diploma -
New Town High School
Owings Mills, MD06.2010
Skills
- Customer Service
- Administrative Functions
- MS Office
- Typing
- Troubleshooting
- Data Entry
- Call center experience
- Microsoft Outlook
References
Furnished Upon Request
Languages
English
Full Professional
Timeline
Teacher Assist
Deer Park Middle School
08.2023 - Current
Crew Member
Chipotle
07.2023 - 09.2024
Shift Leader
Royal Farm
11.2022 - 05.2023
Teacher Assistance
Deer Park Middle Magnet School
10.2022 - 02.2023
Learning Ambassador
Amazon Fulfillment Center
11.2021 - 09.2022
Customer Service Rep
Liberty Mutual / Safeco Insurance
03.2021 - 10.2021
Customer Service Rep
EZ Pass Calling Center / Level One
06.2019 - 10.2020
Teacher’s Assistant
Hernwood Elementary
01.2019 - 06.2019
Lead Customer Service
Royal Farms, Inc
07.2016 - 08.2018
Retail/Cashier
Equinox Healthcare Inc
07.2012 - 07.2016
Customer Service Specialist
JCPenney
08.2010 - 07.2012
Retail/Cashier
TJ Maxx
07.2010 - 06.2012
Diploma -
New Town High School
Baltimore City Community College
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