Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Languages
Language
Timeline
Generic
CRISTINA GARCIA

CRISTINA GARCIA

manhattan,NY

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assist Manager Business, Assist Customer Service M

Popular Bank
Dominican Republic, Dominican Republic
02.2019 - 06.2025
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Provided guidance and support to team members to help them achieve goals.
  • Prepared monthly progress reports detailing achievements against set targets.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Sales and Service Officer

Banco Popular
Dominican Republic, Dominican Republic
01.2017 - 02.2019
  • Provided guidance and advice regarding product features, benefits, availability, prices.
  • Scheduled appointments for clients who needed further assistance or had more complex requirements.
  • Responded promptly to emails from customers seeking assistance or answers to questions.
  • Conducted regular follow ups with customers after providing services to ensure satisfaction.
  • Answered phone calls professionally and provided information to callers as needed.
  • Resolved customer complaints promptly and efficiently.

Customer Service Representative

Banco Popular
Dominican Republic, Santo Domingo
10.2012 - 01.2017
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Education

Degree - Business Administration

University O & M
Dominican Republic
01.2008

Skills

  • Teamwork
  • Sales support
  • Customer service
  • Performance reporting
  • Team leadership
  • Operational management

Certification

  • Certificado Fundraising and Development Foundations, ( Coursera online) 2021.
  • Mayor and Principal Gifts. ( Coursera online ) 2021.
  • Sales and Customer service (courses.( Popular Bank . )
  • Risk assessment ( popular bank )
  • Financial credit. ( Popular Bank )
  • Driver's license.

Extracurricular Activities

Volunteer in Youth Group, to teach topics on human values. Read, to meditate

Languages

Spanish, English

Language

Spanish
Full Professional
English
Professional

Timeline

Assist Manager Business, Assist Customer Service M

Popular Bank
02.2019 - 06.2025

Sales and Service Officer

Banco Popular
01.2017 - 02.2019

Customer Service Representative

Banco Popular
10.2012 - 01.2017

Degree - Business Administration

University O & M

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