Jennifer Garcia
Miami,FL
Summary
Qualified professional with excellent customer service and communication skills, seeking to apply knowledge of banking and finance. Highly organized with an ability to prioritize tasks, manage multiple projects, and maintain accuracy in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
AVP/Branch Supervisor
Popular Bank
09.2024 - Current
- Provided leadership, direction, guidance, and support to team members on a daily basis.
- Supervised daily branch operations and ensured compliance with banking regulations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assisted customers with loan applications, account inquiries or other banking needs.
- Ensured compliance with banking regulations, laws, and policies.
- Assigned individual roles and tasks, as well as monitoring employees for security, compliance, and performance.
- Prepared monthly reports on sales activity, financial performance, account openings and closings.
- Helped tellers and bankers by resolving customer concerns, and securely handling large transactions.
- Monitored cash levels in teller drawers to ensure accuracy of balances.
Sales and Service Banker
Popular Bank
04.2022 - 08.2024
- Analyze customer needs to determine appropriate banking services and products.
- Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits. Support operational activities as needed, including merchant depository processing, ATM settlements, client transactions, etc.
- Support the management of compliance functions including reconciliations, audits reporting, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered.
- Collect, analyze, and secure all necessary documentation for the successful opening of accounts.
- Promoted bank products and services to consistently meet cross-selling goals.
Sales and Service Associate
Popular Bank
06.2021 - 04.2022
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Participated in team meetings, providing insights to improve operations.
- Achieved or exceeded sales goals through product knowledge, upselling techniques, and personalized recommendations.
Teller
Popular Bank
, US
12.2020 - 06.2021
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
- Processed loan payments and other monetary transactions accurately.
- Followed department policies and completed required paperwork for each transaction.
Guest Service Representative
Nothing Bundt Cakes
01.2019 - 12.2020
- Assist walk-in customers and customers over the phone with new orders or product information.
- Work in the front line as a cashier and process taking payments, in cash, credit, and debit cards.
- Balancing of cash drawer and reconcile of money that is sent to the bank for deposit.
- In charge of training new employees hired to work on different positions required by the store.
Education
Bachelor of Business Administration -
Florida International University
07.2022
Associates of Business Administration -
Miami Dade College
12.2018
Skills
- Cash handling and management
- Product and Service Sales
- Opening and closing procedures
- Branch operations
- Organizational Skills
- Team Leadership
- Cross-Selling and Partner Referrals
- ATM balancing
- Teller Support
- Loan Origination
Awards
Popular Service Award
Community Service
- Junior Achievement of Greater Miami, Volunteer
- Habitat for Humanity, Volunteer
Timeline
AVP/Branch Supervisor
Popular Bank
09.2024 - Current
Sales and Service Banker
Popular Bank
04.2022 - 08.2024
Sales and Service Associate
Popular Bank
06.2021 - 04.2022
Teller
Popular Bank
12.2020 - 06.2021
Guest Service Representative
Nothing Bundt Cakes
01.2019 - 12.2020
Bachelor of Business Administration -
Florida International University
Associates of Business Administration -
Miami Dade College
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