Summary
Overview
Work History
Education
Skills
Personal Information
Certification
ADDITIONAL INFORMATION
Community Service
Timeline
Generic

Ysnailove Joseph

Orlando,Florida

Summary

Motivated high school graduate with experience in customer service and team leadership. Excels in communication and adaptability, with a background in international cultural exchange. Dedicated to providing outstanding service in fast-paced settings and enhancing team and community initiatives.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Barista

Starbucks
Orlando, FL
11.2025 - Current
  • Engaged customers to identify needs and promote tailored brand solutions.
  • Cultivated customer relationships, enhancing product awareness and brand loyalty.
  • Expanded client base through community events and outreach.
  • Managed sales pipelines and coordinated customer engagement initiatives.

Sales Developer

407 Solutions
Orlando, FL
10.2025 - 10.2025
  • Supported sales activities, enhancing client acquisition efforts.
  • Developed sales strategies, managing sales pipelines to drive opportunities.
  • Engaged with potential clients, delivering product demonstrations to showcase value.

Supervisor

Starbucks
Key West, FL
04.2023 - 08.2025
  • Led team to achieve sales targets, resulting in an improved customer experience.
  • Managed daily store operations, enhancing customer service quality and ensuring compliance with health standards.
  • Maintained cleanliness, safety, and organization of store premises to support a welcoming environment.
  • Managed cash register transactions with accuracy and professionalism.

Crew Member

Häagen-Dazs
Key West, FL
03.2022 - 03.2023
  • Delivered exceptional customer service while ensuring adherence to store standards.
  • Greeted customers and provided flavor recommendations to create enjoyable in-store experiences.
  • Prepared desserts including ice cream, milkshakes, and sundaes per company standards.
  • Processed transactions and supported store operations during opening and closing shifts.
  • Processed customer payments accurately and assisted with store opening and closing duties.

Education

GED -

Key West High School
Florida

Associate of Science - Digital Media Marketing

Valencia College
Orlando, FL

Skills

  • Customer Service Excellence
  • Food & Beverage Handling
  • Food & Beverage Safety
  • Cash Handling Management
  • Cash Handling
  • Technical skills
  • Social Media Management
  • Problem Solving Skills
  • Time management
  • Team leadership
  • Team Leadership
  • Community engagement
  • Cultural communication
  • Adaptability
  • Languages: English, Creole
  • Languages: English, Creole

Personal Information

Title: CUSTOMER SERVICE PROFESSIONAL & TEAM LEADER

Certification

  • Entrepreneurship (9th Grade) Certification, School Program N/A
  • Civic Engagement Training Certification, The Citizens Campaign N/A

ADDITIONAL INFORMATION

Title: CUSTOMER SERVICE PROFESSIONAL & TEAM LEADER

Community Service

Title: CUSTOMER SERVICE PROFESSIONAL & TEAM LEADER

Timeline

Barista

Starbucks
11.2025 - Current

Sales Developer

407 Solutions
10.2025 - 10.2025

Supervisor

Starbucks
04.2023 - 08.2025

Crew Member

Häagen-Dazs
03.2022 - 03.2023

GED -

Key West High School

Associate of Science - Digital Media Marketing

Valencia College
Ysnailove Joseph