Sara Lynne Reeves
Retail Shift Supervisor
Independence,MO
Summary
Results-driven retail supervisor with a strong focus on team development and operational excellence. Known for fostering a culture of collaboration, optimizing inventory management, and maintaining high standards in customer service.
Overview
5
5
years of professional experience
Work History
Retail Shift Supervisor
Starbuck's Coffee
07.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Trained and mentored new baristas on product knowledge and customer service standards.
- Assisted in maintaining store cleanliness and organization, adhering to health and safety regulations.
- Led store opening/closing procedures effectively, guaranteeing secure premises while adhering to established protocols.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reorders of merchandise.
- Managed cash handling procedures, reducing discrepancies and ensuring accurate reporting at the end of each shift.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Starbucks Department Manager
Hy-Vee
01.2024 - 07.2025
- Led team training sessions, enhancing staff performance and service quality.
- Implemented process improvements, increasing efficiency in department workflows.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Fostered a culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Online Shopping Manager
Hy-Vee
06.2023 - 01.2024
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Managed and motivated employees to be productive and engaged in work.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes.
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
Inventory Analyst
Hy-Vee
09.2022 - 06.2023
- Analyzed inventory data to identify trends and optimize stock levels.
- Developed and maintained accurate inventory records using ERP systems.
- Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
- Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
- Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.
- Implemented cycle counting programs that enabled faster identification of discrepancies leading to timely corrective actions.
- Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
- Built long-term relationships due to prompt and courteous service.
Online Personal Shopper
Hy-Vee
08.2021 - 09.2022
- Utilized Hy-Vee's online shopping platform to efficiently manage inventory and track product availability.
- Streamlined order fulfillment processes to enhance customer satisfaction and reduce wait times.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick-up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in a self-directed work environment. managing day-to-day operations and decisions.
Education
High School Diploma -
Raytown High School
Raytown, MOSkills
Store operations
Inventory control
Cash handling management
Safety compliance
Cash oversight
Customer relations
Cash handling and reconciliation
Inventory and stocking
Cash reconciliation
Adaptability
Self-motivation
Self-motivation
Timeline
Retail Shift Supervisor
Starbuck's Coffee
07.2025 - Current
Starbucks Department Manager
Hy-Vee
01.2024 - 07.2025
Online Shopping Manager
Hy-Vee
06.2023 - 01.2024
Inventory Analyst
Hy-Vee
09.2022 - 06.2023
Online Personal Shopper
Hy-Vee
08.2021 - 09.2022
High School Diploma -
Raytown High School