Daijah Lawrence
Columbus,GA
Summary
Professional in retail management, equipped with strong leadership and problem-solving skills. Proven ability to drive team collaboration and consistently achieve high-performance results. Adaptable and dependable, excelling in fast-paced environments with focus on customer satisfaction and operational efficiency. Skilled in inventory control, staff training, and conflict resolution.
Overview
5
5
years of professional experience
Work History
Retail Shift Supervisor
Krispy Kreme
Columbus, GA
11.2022 - Current
- Processed customer transactions quickly and accurately using POS systems.
- Maintained inventory levels through regular stock checks and replenishment.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Trained new cashiers on operational procedures and customer interaction standards.
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored new team members on company policies and operational procedures.
- Resolved customer complaints promptly, fostering positive relationships and enhancing brand loyalty.
- Implemented efficient scheduling practices, improving staff productivity during peak hours.
- Coordinated with management to develop promotional strategies, driving sales growth in assigned shifts.
Server
Vicky's Soul Food
Columbus, GA
02.2021 - 11.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order fulfillment.
- Assisted in training new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to accommodate special dietary requests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions accurately, balancing cash drawer at end of shifts.
Education
High School Diploma -
Columbus State University
Columbus, Georgia, GA05-2028
Skills
- Customer engagement
- Store operations
- Customer relations
- Health and safety compliance
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Multitasking and prioritizing
- Reliability
- Excellent communication
Timeline
Retail Shift Supervisor
Krispy Kreme
11.2022 - Current
Server
Vicky's Soul Food
02.2021 - 11.2022
High School Diploma -
Columbus State University