Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Lachelle Fizer

Dallas,TX

Summary

Energetically spearheaded customer service at Sales Anytime Sales, enhancing customer loyalty through empathetic conflict resolution and proficient problem-solving. As a Supervisor at CVS Pharmacy, I streamlined operations, melding critical thinking with active listening to elevate team performance. My blend of hard and soft skills uniquely positions me to excel in dynamic environments.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Sales Anytime Sales
10.2014 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Supervisor

CVS Pharmacy
08.2004 - 10.2013
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Education

Medicine

Iverson School of Business/Medical Terminology
Arlington, Texas

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Sales Anytime Sales
10.2014 - Current

Supervisor

CVS Pharmacy
08.2004 - 10.2013

Medicine

Iverson School of Business/Medical Terminology
Lachelle Fizer