LaChelle Huddleston

Work History

Self-employeed

02.2024 - Current

Cyprus Federal Credit Union

09.2022 - 02.2024

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Maintained high-quality service by adhering to company policies and standards in all member interactions.
Verified customer identification and documentation for compliant transactions.
Assisted members with account management, including updating personal information and setting up automated payments.
Opened customer accounts and provided deposit and withdrawal receipts.
Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
Educated and engaged customers with new bank products and services.
Contributed to branch sales goals by effectively cross-selling credit union products and services.
Resolved customer issues through thorough dispute investigation.
Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.

Big Belly Burgers and Brews

03.2019 - 10.2021

Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Accurately served orders in a timely manner.
Prepared and served alcoholic beverages.
Adhered to company policy's and procedures in end of business tasks.

LaChelle's Snowie Shaved Ice

05.2005 - 09.2019

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality ser
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Negotiated contracts with vendors to secure favorable terms for the business.
Trained and motivated employees to perform daily business functions.
Assessed income and expenses and adapted plans to improve profit levels.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Operated with safety and skill to avoid accidents and delays.
Obtained necessary permits and licenses to operate various commercial vehicles legally.