Lachelle C. Stokes
Houston,TX
Summary
Goal-oriented and self-motivated servant leader with a strong focus on growth, development, and team empowerment. I am committed to advancing within my current organization and leveraging my leadership, operational, and strategic planning skills to secure a Manager position. Dedicated to driving efficiency, optimizing processes, and achieving exceptional results through collaboration and innovation.
Overview
7
7
years of professional experience
Work History
Materials Supervisor
Daikin
11.2022 - Current
- Manage a team of 67 direct reports, providing guidance and overseeing daily activities to ensure optimal performance.
- Implemented standardized procedures for delivering materials, and maintaining a safe work environment.
- Enhanced materials management efficiency by implementing lean techniques and inventory control measures.
- Collaborated with cross-functional teams to identify opportunities for improvement in the supply chain process.
- Lead continuous improvement initiatives within the materials department, driving operational excellence and increasing profitability.
- Developed training programs for new hires on proper handling procedures and safety protocols related to materials management.
Team Leader
Daikin
03.2021 - 11.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Front of House Service Manager
Seafood Connection
07.2018 - 01.2020
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Submitted payroll for 50-member team.
Education
Business Administration
Bellevue University
Bellevue, NEBusiness Management
Indiana University
Gary, INSkills
- Team Leadership & Development
- Cross-functional Collaboration
- Strategic Planning & Execution
- 5S & Kaizen Implementation
- Root Cause Analysis
- Data Analysis & KPI Tracking
- Microsoft Excel
- Value Stream Mapping
- Mentoring & Coaching
- Decision- Making
- Effective Communication
Timeline
Materials Supervisor
Daikin
11.2022 - Current
Team Leader
Daikin
03.2021 - 11.2022
Front of House Service Manager
Seafood Connection
07.2018 - 01.2020
Business Administration
Bellevue University
Business Management
Indiana University
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