Lachlan Power
Thirlmere,NSW
Summary
Driven hospitality professional with proven expertise in food safety and customer service excellence at KFC. Excelled in staff training and problem-solving, significantly enhancing guest satisfaction. Skilled in multitasking and teamwork, adept at fostering positive experiences in high-volume settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
2
2
years of professional experience
Work History
Hospitality Worker
KFC
05.2023 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff members on proper customer service and hospitality policies.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Education
Yr10 - Advanced Maths, Science, English
Picton High School
Picton, NSWWhite Card Construction Induction Card
Skills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Excellent Communication
- Multitasking Abilities
GFG mining program
GFG mining program has given me opportunities to further my skills for future job opportunities.
Education
true
Skills
- Staff Training
- Computer Skills
- Active Listening
Fast Forward program
I was selected in a fast forward program into university which I’m currently still involved in through school.
Hobbies
In my spare time between work and school, I enjoy Playing rugby league with Thirlmere roosters. I’ve played for 12 years. I also volunteer at the club, helping in the canteen, on the bbq, league safe and packing up the field.
Timeline
Hospitality Worker
KFC
05.2023 - Current
Yr10 - Advanced Maths, Science, English
Picton High School
White Card Construction Induction Card