La'Chria Bowden
Buffalo
Summary
Dedicated team leader with exceptional multitasking abilities and a focus on quality assurance.
Customer service professional with reputation for achieving high customer satisfaction with00 experience monitoring and maintaining service standards and call handling thresholds.
Overview
16
16
years of professional experience
Work History
Customer Service Representative Team Lead
Classified Plus
Williamsville, NY
10.2001 - 12.2004
- Oversaw daily operations, ensuring team adherence to company policies and procedures.
- Conducted quality assurance evaluations, providing constructive feedback to enhance team productivity.
- Managed a high volume of incoming calls .
- Assisted customers with placing classified ads.
- Assisted with receptionist duties when needed.
Customer Service Representative
Telespectrum Worldwide
Buffalo, NY
01.2000 - 09.2001
- Provided exceptional customer service by responding to inquiries, assisted customers with application process.
- Managed a high volume of incoming calls.
Bank Teller
HSBC Bank
Buffalo, NY
01.1993 - 03.1999
- Processed customer transactions accurately and efficiently to ensure high service quality.
- Assisted customers with account inquiries and resolved issues to enhance satisfaction.
- Managed cash handling procedures, ensuring compliance with bank policies and security protocols.
- Trained new tellers on operational procedures and customer service best practices.
- Assisted in opening new accounts for customers while ensuring compliance with regulatory requirements
- Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
- Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
- Handled confidential customer information securely in accordance with privacy guidelines
- Participated in ongoing training programs to stay updated on industry trends and enhance job performance
- Supported branch management in various administrative tasks such as record-keeping, scheduling appointments, etc
Cashier
Tops Friendly Markets
Buffalo, NY0
09.1988 - 07.1993
- Processed customer transactions efficiently using point-of-sale system.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed-
Education
High School Diploma -
Seneca Vocational High School
Buffalo, NY06-1988
Skills
- Team management
- Team coaching
- Product knowledge
- Multitasking Abilities
- Customer service
- Problem-solving
- Phone etiquette
- Employee supervision
Timeline
Customer Service Representative Team Lead
Classified Plus
10.2001 - 12.2004
Customer Service Representative
Telespectrum Worldwide
01.2000 - 09.2001
Bank Teller
HSBC Bank
01.1993 - 03.1999
Cashier
Tops Friendly Markets
09.1988 - 07.1993
High School Diploma -
Seneca Vocational High School