Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laci Bonilla Castillo

Fort Worth,TX

Summary

Driven, organized, and compassionate team player committed to providing quality service, timely issue resolution and managing multiple priorities with a positive attitude. Proficient communicator and detail-oriented. Willingness to take on added responsibilities to achieve team goals and maintain satisfied customers.




Overview

3
3
years of professional experience

Work History

Certified Nursing Assistant

Sisters Of Saint Mary Of Namur
09.2022 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Server/Waitress

El Meson Chapin
06.2020 - 09.2022
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma -

Haltom High School
Haltom City, TX

Associate of Applied Science - Nursing

Tarrant County College District
Fort Worth, TX
06.2026

Skills

  • Quality Assurance
  • Compassionate Caregiver
  • Valid Texas Driver's License
  • Customer Service
  • Documentation and Reporting
  • Compassionate
  • Reliable Team Player
  • Tech-Savvy

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Certified Nursing Assistant

Sisters Of Saint Mary Of Namur
09.2022 - Current

Server/Waitress

El Meson Chapin
06.2020 - 09.2022

High School Diploma -

Haltom High School

Associate of Applied Science - Nursing

Tarrant County College District

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Laci Bonilla Castillo