Laci Haas
Wichita,KS
Summary
Personable Member Service Representative offering 7 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
6
6
years of professional experience
Work History
Member Support Specialist
Meritrust Credit Union
Wichita, KS
06.2017 - Current
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Resolved concerns with products or services to help with retention and drive sales.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
Private Banker
Intrust Bank
Wichita, KS
04.2016 - 06.2017
- Developed tailored solutions to meet individual banking needs.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
Education
No Degree - Business Marketing
Butler County Community College
El Dorado, KSSkills
- Creative Problem Solving
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Upselling Products and Services
- Calm and Professional Under Pressure
Timeline
Member Support Specialist
Meritrust Credit Union
06.2017 - Current
Private Banker
Intrust Bank
04.2016 - 06.2017
No Degree - Business Marketing
Butler County Community College
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