Laci Phipps

Piketon,OH

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Personable and dedicated Project Assistant with self-motivated nature focused on independently handling project and team needs. Highly organized in preparing documentation, schedules and communications.
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Certification

Liveops

Remote

09.2022 - Current

Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Recommended products to customers and suggested other options if preferred product was unavailable.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Addiction Counselor CE

Online

Skills Section:
You can really make this section stand out by reviewing the job ad you’re applying for and include any
Specific skills, abilities and experience you have that will be beneficial for the new role
It is tempting to include as much information as possible, but too many skills will detract from your areas of
Expertise My advice would be to try choosing 6-8 hard skills that include job-specific tasks you've mastered,
Software program proficiencies, and equipment familiarity
Clerical Support
Microsoft Office
Staff Meetings
Serve Customer Needs
Active Listening and Learning
Analytical and Critical Thinking
Manage Complaints
Administrative Support
Client Guidance
Patient Assessments
Progress Evaluation
Direct Patient Care
Emotional Awareness
Medical Records Management

It's often difficult to decide what to write for job descriptions. One strategy is to think in terms of how you made a difference. Describe what impact you had, what you changed or what you improved while in the position. I see you’ve selected some strong experience statements, but including too much content here will likely detract from highlighting your experience. I suggest creating 4-6 unique, verb-leading, and highly relevant bullet points for each position in the last 10 years and eliminate information on anything older. Here are some questions to ask yourself to help identify what experience would be beneficial: What would your manager say were your strengths? What projects did you work on? What were the results? Did you manage others, work on a team or serve customers? What did you accomplish?

Liveops

09.2022 - Current

Addiction Counselor CE