- Kayaking
- Enjoying my kids sports & other activities
- Crafting & Quilting
- Camping
- Avid Reader, book clubs
- DIY and Home Improvement
- Animal Care
- Cooking/ baking
Lacie Adams
Xenia,OH
Summary
Excelled in customer care, team training, and enhancing customer satisfaction and operational efficiency. Diligent in managing high call volumes and providing exceptional customer service. Adept in resolving issues promptly and maintaining accurate records. Demonstrated proficiency in effective commination and multitasking to ensure smooth workflow and customer service.
Experienced with billing processes and financial record-keeping. Utilizes effective communication and organizational skills to maintain accurate and timely invoicing. Knowledge of billing software and financial regulations ensures compliance and operational efficiency.
Overview
12
12
years of professional experience
Work History
Client Care Specialist, Receptionist
Veterinary Associates Animal Hospital
06.2014 - Current
- Provided comprehensive training to new team members, ensuring they were equipped with the knowledge and skills necessary for success in the role.
- Answered customer questions via telephone, email, and live chat services.
- Interacted with team members across departments to research and resolve customer issues.
- Finalized invoices, processed payments, via phone & in person. Handled cash, checks, credit & care credit transactions & maintained daily and monthly sales and payments accurately.
- Organized client files within individual medical history and filed with numerical & alphabetical filing systems.
- Documented data and completed accurate updates to case records in paper charts and paperless history.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to Dr's and Staff, taking detailed messages and getting them to whom they may concern.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Client-Patient Pharmacy Liaison
Veterinary Associates Animal Hospital
06.2014 - Current
- Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
- Streamlined communication between pharmacists and prescribers by efficiently managing incoming phone calls and messages.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Managed clinic's online & outside pharmacies to efficiently get medications filled for patient(s) with accuracy & speed. Also helping them to save on costs.
Laboratory Manager
Veterinary Associates Animal Hospital
06.2014 - Current
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained documentation on tests performed in lab.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Recorded and analyzed data to produce reports of results.
- Developed new protocols and improved existing laboratory processes.
- Provided support and guidance to junior lab staff.
- Set and oversaw quality assurance guidelines for laboratory work.
Education
High School Diploma -
Xenia High School
Xenia, OH05-2006
Certification of Completion -
Greene Count Career Center
Xenia, OH05-2006
Skills
- Customer/Client relations
- Organization skills and Detail-oriented
- Telephone skills, answering/ taking messages
- Faxing/ Emailing
- File Management: numerical & alphabetical
- Appointment scheduling
- Verbal and written communication
- Processing payments: cash, credit, and check
- Invoicing/ Billing Support
- Teamwork & Staff Training
- Patient confidentiality
- Reliability
- Decision-making
- Proficient in computer skills Including: Microsoft, Excel and Adobe
Interests
Timeline
Client Care Specialist, Receptionist
Veterinary Associates Animal Hospital
06.2014 - Current
Client-Patient Pharmacy Liaison
Veterinary Associates Animal Hospital
06.2014 - Current
Laboratory Manager
Veterinary Associates Animal Hospital
06.2014 - Current
High School Diploma -
Xenia High School
Certification of Completion -
Greene Count Career Center