Lacie Baty
Boise,ID
Summary
Dedicated employee with excellent experience in customer service industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Front Office Staff Member
San Diego Powder And Protective Coatings
El Cajon, CA
04.2022 - 07.2025
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Collaborated with various departments to complete assigned tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
Cashier
Payton’s Hardware
Lakeside, CA
09.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Crew Memeber
Little Caesars
Chandler
09.2020 - 06.2021
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
Fnol Representative
Safelite Solutions
Chandler, AZ
02.2020 - 09.2020
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on services.
Education
Associate - Psychology
Grossmont College
El Cajon, CAHigh School Diploma -
Primavera
Chandler, AZ05.2021
Skills
- Sorting and Labeling
- Digital Payments
- Team Bonding
- Event Planning
- Customer Satisfaction
- Customer Experience
- Schedule Management
- Excel Spreadsheets
- Microsoft Office
- Organizing and Categorizing
Timeline
Front Office Staff Member
San Diego Powder And Protective Coatings
04.2022 - 07.2025
Cashier
Payton’s Hardware
09.2021 - 04.2022
Crew Memeber
Little Caesars
09.2020 - 06.2021
Fnol Representative
Safelite Solutions
02.2020 - 09.2020
High School Diploma -
Primavera
Associate - Psychology
Grossmont College