Estellia Wojahn
Oshkosh,WI
Summary
Dedicated professional with strong customer service skills and office management experience. Proven track record in appointment scheduling and workflow improvements, enhancing client experiences and operational efficiency.
Overview
9
9
years of professional experience
Work History
Front Office Staff Member
Evergreen Retirement Community
Oshkosh, WI
10.2025 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted residents with inquiries, providing accurate information and support.
- Coordinated appointment scheduling for residents with healthcare providers.
- Maintained resident records using electronic health record systems.
- Implemented workflow improvements to enhance visitor experience and satisfaction.
- Oversaw daily office activities, ensuring compliance with community policies.
- Maintained a well-organized front desk area, creating a welcoming environment for guests.
- Collaborated with other departments to provide comprehensive guest services and deliver outstanding hospitality experiences.
Driver
Evergreen Retirement Community
Oshkosh, WI
04.2021 - Current
- Delivered patients efficiently while ensuring compliance with safety regulations and traffic laws.
- Maintained accurate logs of delivery schedules and vehicle maintenance records.
- Coordinated routes to optimize fuel consumption and minimize delivery times.
- Trained new drivers on company policies, safety procedures, and operational protocols.
- Monitored vehicle performance to identify maintenance needs and prevent breakdowns.
- Ensured customer satisfaction by providing friendly service and timely deliveries.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Assisted in planning transportation schedules to optimize resident mobility and access to services.
Customer Service Representative
Big Apple Bagels
Oshkosh, WI
09.2023 - 05.2025
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Trained and mentored new team members on service protocols and product knowledge.
- Streamlined order processing procedures, reducing wait times and improving service delivery.
- Implemented feedback mechanisms to gather customer insights and drive service improvements.
- Operated kitchen equipment efficiently to prepare and serve food items.
- Ensured compliance with health and safety regulations during food preparation and service.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Trained new staff on food handling procedures and customer service standards.
- Monitored food quality and presentation, ensuring adherence to restaurant standards.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Assistant Manager
Little Caesars Pizza
Oshkosh, WI
03.2017 - 09.2023
- Trained and supervised team members on daily operations and customer service standards.
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Ensured compliance with food safety regulations through regular staff training and inspections.
- Assisted in creating promotional materials to drive sales and increase brand visibility.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
No Degree - Communications
University of Wisconsin, Oshkosh
Oshkosh, Wisconsin, WIHigh School Diploma -
Oshkosh North Highschool
Oshkosh WI05-2020
Skills
- Reception duties
- Filing systems
- Appointment scheduling
- Document management
- Visitor assistance
- Positive attitude
- Customer service
- Valid Driver's license
- Dedicated team player
- Office management
Timeline
Front Office Staff Member
Evergreen Retirement Community
10.2025 - Current
Customer Service Representative
Big Apple Bagels
09.2023 - 05.2025
Driver
Evergreen Retirement Community
04.2021 - Current
Assistant Manager
Little Caesars Pizza
03.2017 - 09.2023
No Degree - Communications
University of Wisconsin, Oshkosh
High School Diploma -
Oshkosh North Highschool