Lacie Berndt
Taylor,MI
Summary
Officer safety and community-orientated public safety service officer with over 19 years of experience. Quickly and efficiently analyzes information from callers to ensure the correct emergency services arrive quickly and safely by using knowledge of policy and procedure experience and leadership. Professional Goal: to attain the position of telecommunicator supervisor with Canton Township Public Safety.
Overview
19
19
years of professional experience
Work History
Public Safety Service Officer
Canton Public Safety
09.2004 - Current
- Perform as a call taker for both emergency and non-emergency calls.
- Provide information and direction over the radio to first responders in a calming demeanor.
- Update computer systems while simultaneously hearing and understanding the environmental surroundings to ensure emergency services are dispatched.
- Provide jail services, including but not limited to taking mugshots, fingerprinting, feeding prisoners, and preparing prisoners for court.
Communications Training Officer- Canton Police Department
- Responsible for training prospective PSSOs in day-to-day dispatch operations including 911 functions, radio etiquette, and computer systems.
- Evaluate the trainee's daily progress and document it in a daily observation report.
- Use knowledge of policy and procedure and experience to identify strengths and weaknesses.
- Motivate and encourage trainees through leadership and empathy.
Education
Associate of Applied Science - Criminal Justice
Schoolcraft College
Livonia, MI06.2010
Skills
- Excellent written and verbal skills
- Strong multitasking Abilities
- Proficient in operating CLEMIS interfaces and LEIN/NCIC
- Expeditious analytical skills for decision-making and prioritizing
Professional Training
- Dolan Group Taking the Lead: Courageous Leadership- 2023
- DeWolf and Associates Leadership Skills-2023
- DeWolf and Associates Communications Training Officer- 2014
Professional Achievements
- Implemented a resource for Canton Public Safety to identify, locate and assist vulnerable citizens in the township.
- Certified Communications Training Officer
- Took part in the research/implementation for single-station toning for the Canton Police Department.
- Assisted in the conversion of one CLEMIS CAD system to the next.
Department Awards
TBD
Timeline
Public Safety Service Officer
Canton Public Safety
09.2004 - Current
Associate of Applied Science - Criminal Justice
Schoolcraft College