Lacie Copeland
District Heights,Md
Summary
To secure a position with a progressively responsible role which will utilize administrative and analytical skills, ultimately affording the opportunity for growth and advancement. Friendly School Resource Officer with excellent interpersonal and organizational abilities. Adept at investigating criminal matters on the school's premises and performing conflict resolution for students and teachers. Knowledge of crisis planning and building security methods.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Campus Police Officer
American University
05.2023 - Current
- Enhanced campus safety by conducting regular patrols and monitoring security systems.
- Enforced traffic regulations on campus property to maintain order and prevent accidents.
- Detected potential threats by actively assessing risks during event planning and implementing necessary security measures accordingly.
- Provided clear communication to campus community about safety concerns and ongoing investigations.
- Maintained strong relationships with local law enforcement agencies, ensuring coordinated efforts during emergencies or joint operations.
Lead Mobile Expert
Sprint/T-Mobile
01.2015 - Current
- Train retail sales consultants on full sales criteria and customer service expectations
- Oversee sales department area needs to ensure high company standards and improve quality
- Provide high quality customer service support with product expertise with advanced selling skills
- Achieve monthly sales goals and service performance requirements according to corporate standards
- Schedule conferences and meetings and prepare minutes for meetings or conferences
- Clerical and administrative support tasks
Assistant Call Center Manager
AT&T by Teleperformance
01.2009 - 01.2015
- Supervised and trained all associates on full work criteria and store operations
- Assigned and coordinated work to associates in order to promote efficiency of daily operations
- Assured all marketing campaigns and promotions were properly executed and displayed
- Maintained records, prepared work schedules, and conducted weekly payroll
- Completed several administrative duties on daily basis to maintain organization of workflow
- Analyze customer bills to ensure accuracy.
Education
High School Diploma -
Woodrow Wilson Senior High School
Washington, DC06.2004
Skills
- PC/MAC Operating Systems, Microsoft Office 2010 (Outlook/Word/Excel/PP)
- Adobe
- POS
- Time Management
- Problem Solving
- Investigations
- Emergency Response
- Mental Health Awareness
- Patrol operations
- Incident Report Writing
- CPR
References
Available on request
Certification
Crisis Intervention, Bloodborne Pathogen, CPR, Suicide Prevention, Consortium Academy, Defensive Tactics, Handcuffing, ASP Baton
Timeline
Campus Police Officer
American University
05.2023 - Current
Lead Mobile Expert
Sprint/T-Mobile
01.2015 - Current
Assistant Call Center Manager
AT&T by Teleperformance
01.2009 - 01.2015
High School Diploma -
Woodrow Wilson Senior High School
Crisis Intervention, Bloodborne Pathogen, CPR, Suicide Prevention, Consortium Academy, Defensive Tactics, Handcuffing, ASP Baton
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