Lacie Frazier

Work History

Walmart

Thomasville, NC

06.2024 - Current

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Processed payments using point-of-sale systems.
Stocked shelves with merchandise and ensured product displays were neat and orderly.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Helped customers locate items within the store using the inventory system.
Greeted customers to determine wants or needs.
Performed cash register functions accurately and efficiently.
Cleaned shelves, counters and tables to maintain organized store.
Organized backroom areas to maintain a clean and organized work environment.
Built relationships with customers by providing friendly customer service.

Results Companies

Martinsville, Virginia

04.2021 - 05.2024

Collected deposits or payments and arranged for billing.
Maintained a high level of professionalism when dealing with difficult customers.
Provided excellent customer service to resolve customer complaints in a timely manner.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Provided exceptional customer service to ensure customer satisfaction.
Developed strong relationships with customers by providing personalized assistance and support.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Used approved scripts to de-escalate angry customers during telephone interactions.
Gathered customer feedback through surveys and used the data to improve customer service.