- Enjoy participating in soccer & dance for overall physical and mental well-being
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Yoga
- Mindfulness Practices
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Hiking
- Kayaking
- Running
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Lacie Hernandez
Salt Lake City
Summary
Dynamic debt collector with proven success at Credit Corp Solutions, utilizing debt recovery strategies and exceptional communication skills to resolve disputes and foster positive relationships. Committed to achieving goals, I effectively educated clients on repayment options, enhancing customer satisfaction and timely payments. Recognized for patience and persistence in challenging situations.
Overview
5
5
years of professional experience
Work History
Debt Collector
Credit Corp Solutions
04.2025 - Current
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Door-to-Door Sales Representative
Hiro Solutions
07.2024 - 04.2025
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Cashier
Check City
02.2022 - 06.2024
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
KFC Taco Bell
08.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Call Center Operator
Eagle Locksmith
06.2020 - 08.2021
- Assisted customers by answering questions and responding to inquiries.
- Recommended products to customers, thoroughly explaining details.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller''s needs.
Education
High School Diploma -
Granite Connections
Salt Lake City, UT06-2022
Skills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Commitment to goal achievement
- Goal-oriented mindset
- Target Achieving
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
Affiliations
- Association of Information Technology Professionals
- American Marketing Association
- International Association of Administrative Professionals
- Project Management Institute
Interests
Timeline
Debt Collector
Credit Corp Solutions
04.2025 - Current
Door-to-Door Sales Representative
Hiro Solutions
07.2024 - 04.2025
Cashier
Check City
02.2022 - 06.2024
Cashier
KFC Taco Bell
08.2021 - 02.2022
Call Center Operator
Eagle Locksmith
06.2020 - 08.2021
High School Diploma -
Granite Connections
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