Lacie Lackey
Lagrange
Summary
Detail-oriented and reliable individual with experience in customer-facing roles. Skilled in conflict resolution and time management, contributing to efficient team operations and enhanced guest satisfaction.
Overview
4
4
years of professional experience
Work History
Front of House
Longhorn Steakhouse
Lagrange
04.2025 - Current
- Greeted and seated guests in a friendly and efficient manner.
- Managed reservation system to organize seating arrangements effectively.
- Assisted with menu explanations and addressed guest inquiries promptly.
- Coordinated with servers to ensure smooth dining experiences for guests.
- Monitored dining area for cleanliness and maintained inviting atmosphere.
- Collaborated with team members to manage waitlist during peak hours.
- Handled guest complaints professionally and escalated issues when necessary.
- Prepared seating plans and decorations for special events.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Kennel Assistant
Four Paws Animal Hospital
Lagrange
04.2023 - 08.2024
- Cleaned and sanitized kennel areas to ensure a safe environment for animals.
- Monitored animal behavior and health, reporting concerns to veterinary staff.
- Assisted with feeding, grooming, and exercise routines for various breeds.
- Managed inventory of supplies, ensuring timely restocking to support daily operations.
- Provided customer service by addressing inquiries, facilitating pet adoptions, and enhancing client satisfaction.
- Supervised training sessions to enhance animal behavior and obedience skills.
- Collaborated with team members to maintain efficient workflow during busy periods.
- Documented animal care records accurately, maintaining comprehensive health and treatment history for effective care management.
Front of House
Chick-Fil-A
Lagrange
08.2022 - 04.2023
- Greeted customers and provided friendly customer service.
- Assisted customers with menu selections and special requests.
- Processed customer orders swiftly at point of sale, ensuring accuracy and customer satisfaction.
- Handled cash transactions accurately, ensuring proper change given.
- Resolved customer complaints promptly, fostering positive experiences and loyalty.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with team members to ensure timely service delivery.
- Trained new staff on procedures and customer service techniques, improving overall team performance.
- Monitored inventory levels and restocked supplies.
Education
Some College (No Degree) - Medical Coding
West Georgia Technical College
La Grange, GASkills
- Front desk operations
- Customer service
- Attention to detail
- Time management
- Conflict resolution
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Front of House
Longhorn Steakhouse
04.2025 - Current
Kennel Assistant
Four Paws Animal Hospital
04.2023 - 08.2024
Front of House
Chick-Fil-A
08.2022 - 04.2023
Some College (No Degree) - Medical Coding
West Georgia Technical College