Nicole Caceres Mejia
East Orange,NJ
Summary
Customer-focused professional with experience in front desk operations, client intake, and fast-paced service environments. Skilled in phone communication, data entry, and problem resolution while maintaining a welcoming and organized workspace while supporting team efficiency in high-pressure environments. Bilingual in English and Spanish with strong multitasking and customer care abilities.
Overview
5
5
years of professional experience
Work History
Front of House Employee
7th Street Burger
Manhattan, NY
11.2024 - Current
- Delivered friendly and efficient service in a high-volume burger restaurant
- Took accurate customer orders at POS and processed cash/card payments
- Prepared and assembled menu items according to quality standards
- Maintained cleanliness of front counter, dining area, and service stations
- Assisted with restocking and organizing inventory
- Resolved customer questions and concerns professionally
Crew Member
Stickysfingerjoint
New York, NY
10.2022 - 11.2024
- Provide friendly, efficient customer service in high-volume restaurant environment
- Greet customers, answer questions, and resolve concerns professionally
- Operate POS system and handle cash and card transactions accurately
- Maintain clean, organized service and dining areas
- Support team workflow to ensure fast and accurate order fulfillment
Intake Clerk
Berks Coalition to End Homelessness
Reading, PA
12.2021 - 06.2022
- Served as first point of contact for clients seeking assistance
- Answered phones, returned calls, and responded to email inquiries
- Scheduled appointments and explained application procedures clearly
- Processed and entered client information into digital systems
- Maintained confidentiality and organized client records
Front Desk Receptionist
Montefiore Medical Center
Manhattan, NY
12.2020 - 10.2021
- Served as first point of contact for clients seeking assistance
- Answered phones, returned calls, and responded to email inquiries
- Scheduled appointments and explained application procedures clearly
- Processed and entered client information into digital systems
- Maintained confidentiality and organized client records
Education
Associate of Science - Nursing
Borough of Manhattan Community College
New York, NYHigh School Diploma -
The Renaissance Charter High School For Innovation
New York06.2020
Skills
Customer Service
Front Desk Operations
Phone & Email Communication
Appointment Scheduling
Data Entry
POS Systems & Cash Handling
Bilingual: English & Spanish
Problem Resolution
Organization & Multitasking
Professional Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front of House Employee
7th Street Burger
11.2024 - Current
Crew Member
Stickysfingerjoint
10.2022 - 11.2024
Intake Clerk
Berks Coalition to End Homelessness
12.2021 - 06.2022
Front Desk Receptionist
Montefiore Medical Center
12.2020 - 10.2021
Associate of Science - Nursing
Borough of Manhattan Community College
High School Diploma -
The Renaissance Charter High School For Innovation