Lacie McGraw
Canton,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Analyst
Birth To Five Illinois
08.2022 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Supported teammates by offering accurate and timely information to make decisions.
- Coordinated proposal submissions by meeting with team to discuss proposed resources, draft administrative components, review budget and drive deadline achievement.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Mortgage Loan Processor
American Pacific Mortgage
01.2018 - 08.2022
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Family Home Childcare Provider
Self Employed
02.2013 - 01.2018
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children's emotional and social development.
- Provided support and guidance to children in conflict resolution.
- Responded to inquiries from parents and guardians.
- Gathered, reviewed and evaluated financial data to determine potential and real risk levels.
- Administered department and specific project budgets and tracked expenditures for optimal financial control.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Psychology Teacher Education
Southern NH University
Remote05.2026
High School Diploma -
Canton High School
Canton, IL05.2011
Skills
- Data Mining
- Work Organizing and Prioritizing
- Data Profiling
- Informatica Platform
- Assignment Delegation
- Negotiation and Conflict Resolution
- Status Updates
- Data Communications
- Lesson Plan Creation
- Plan Activities
- Microsoft Office
- Recreational Activities
Certification
- ECE Credential - Level 1, Department of Human Services - July, 2023
Timeline
Data Analyst
Birth To Five Illinois
08.2022 - Current
Mortgage Loan Processor
American Pacific Mortgage
01.2018 - 08.2022
Family Home Childcare Provider
Self Employed
02.2013 - 01.2018
Bachelor of Science - Psychology Teacher Education
Southern NH University
High School Diploma -
Canton High School
Similar Profiles
Molly KrebelMolly Krebel
Family and Community Engagement Specialist at Birth to Five IllinoisFamily and Community Engagement Specialist at Birth to Five Illinois
Robin SullivanRobin Sullivan
Owner at Mia Doula/ Birth Buddies Produce Bags and ResourcesOwner at Mia Doula/ Birth Buddies Produce Bags and Resources
Idai MartinezIdai Martinez
Office Manager at Family Birth Center of NaplesOffice Manager at Family Birth Center of Naples
Tessie HiltonTessie Hilton
Hospice RN Case Manager at CompassusHospice RN Case Manager at Compassus
Cassandra GilmoreCassandra Gilmore
Server at C Lazy U RanchServer at C Lazy U Ranch