Lacie Spradley
Glide,Oregon
Summary
Dynamic and supportive professional with experience at Wolf Creek Job Corps, excelling in resident engagement and emergency response. Proven ability to foster relationships and enhance community spirit through effective activity planning and documentation. CPR certified, with strong skills in conflict de-escalation and team building, ensuring a safe and welcoming environment for all residents.
Overview
22
22
years of professional experience
Work History
Resident Assistant/ Rec Staff
Wolf Creek Job Corps
Glide, OR
11.2022 - Current
- Assisted residents with daily needs and concerns, fostering a supportive community environment.
- Organized and facilitated educational programs and events to enhance resident engagement.
- Responded to emergencies and student inquiries, ensuring safety and well-being of residents.
- Collaborated with staff to maintain a clean, welcoming living space for all residents.
- Developed strong relationships with residents, promoting open communication and trust.
- Documented incidents and resolved conflicts, upholding residence hall policies effectively.
- Organized recreational programs to encourage teamwork and social skills among residents.
- Maintained accurate records of resident interactions and incidents for reporting purposes.
- Evaluated resident progress, delivering constructive feedback to support individual growth plans.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
Recreational Aide
Global Force USA
05.2024 - 10.2025
- Coordinated recreational activities to enhance participant engagement and enjoyment.
- Developed and implemented safety protocols for all recreational programs.
- Assisted in training new staff on program procedures and participant interaction techniques.
- Monitored participant progress and provided feedback to improve skill development.
- Organized equipment and supplies to ensure smooth program operations.
- Collaborated with community organizations to expand program offerings and outreach efforts.
- Evaluated program effectiveness through participant surveys and feedback sessions.
- Led team meetings to discuss program improvements and strategic initiatives for growth.
- Achieved high levels of participant retention by providing consistent support, encouragement, and motivation during activities.
- Increased overall satisfaction of program attendees by tailoring activities to fit individual abilities and interests.
- Helped improve participants'' physical fitness levels through implementation of dynamic exercise routines tailored to their needs.
- Improved overall safety standards within the facility by promptly identifying potential hazards and implementing appropriate solutions.
- Collaborated with other staff members to develop engaging, age-appropriate programming for various groups.
- Promoted a safe environment for all participants by maintaining clean facilities and ensuring proper use of equipment.
- Implemented creative strategies for fundraising, allowing the organization to expand program offerings.
- Evaluated program success on an ongoing basis by soliciting feedback from participants, parents, and other stakeholders to make necessary improvements for future sessions.
- Maintained detailed records on each participant''s progress throughout the program for reporting purposes and future planning considerations.
- Assisted in training and mentoring new staff members, sharing valuable experiences and promoting a cohesive team environment.
- Supported a positive atmosphere by fostering strong relationships with community members and parents through regular communication and feedback sessions.
- Provided exceptional customer service to parents, addressing any concerns or questions regarding program structure or scheduling.
- Managed registration processes efficiently while ensuring accurate data collection from participants upon enrollment in programs.
- Enhanced participant enjoyment by planning and executing diverse recreational activities, including sports, arts, and games.
- Facilitated enjoyable group outings to local parks, museums, or other attractions as part of program offerings.
- Developed effective partnerships with local businesses to secure sponsorships or donations for special events or programs.
- Encouraged teamwork and cooperation among program attendees through structured team-building exercises designed for social development.
- Monitored inventory levels of supplies needed for daily operations while submitting timely requests for replenishment when necessary.
- Assisted in managing program budgets by carefully tracking expenses and adhering to spending guidelines set forth by supervisors.
Clerk
Douglas County Coop
Roseburg, OR
02.2017 - 11.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate inventory records through regular stock checks.
- Assisted in organizing and managing merchandise displays for optimal visibility.
- Supported administrative tasks, including filing and data entry, to streamline operations.
- Responded to customer inquiries and resolved issues promptly to enhance satisfaction.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Call Center Representative
TMS
Roseburg, OR
09.2016 - 02.2017
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized call center software to track interactions and enhance service quality.
- Adapted quickly to changing procedures and provided feedback for improvement.
- Collaborated with team members to ensure consistent customer support standards.
- Handled a high volume of calls while maintaining professionalism and patience.
- Documented customer interactions accurately for future reference and analysis.
- Implemented suggestions for process improvements, enhancing overall operational efficiency.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Clerk
Peel Country Store
03.2008 - 09.2016
- Collaborated with team members to ensure timely completion of daily tasks.
- Trained new staff on operational procedures and customer service standards.
- Implemented process improvements that increased efficiency in daily workflows.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Assisted in budget preparation to ensure financial efficiency within department.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Maintained up-to-date employee records to assist in human resources planning.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
Waitress
Red Robin
Roseburg, OR
12.2006 - 03.2008
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Assisted in training new team members on menu items and service standards.
- Handled cash transactions efficiently, balancing registers at the end of shifts.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Demonstrated adaptability by managing high-pressure situations during peak hours.
- Recommended menu items based on guest preferences, enhancing overall satisfaction.
- Resolved customer issues promptly, fostering a welcoming atmosphere for repeat visits.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Delivery Driver/clerk
Pharmacy Express
Roseburg, OR
02.2004 - 12.2006
- Navigated efficiently using GPS systems to optimize delivery routes.
- Maintained vehicle cleanliness and functionality for safe operations.
- Assisted in managing inventory levels to ensure stock availability for deliveries.
- Communicated effectively with pharmacy staff regarding order details and customer needs.
- Conducted routine safety checks on delivery vehicle to enhance operational safety standards.
- Adapted quickly to changing schedules, demonstrating flexibility in delivery assignments.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
No Degree -
Glide High School
Glide, ORSkills
- Time management
- Team player
- Supportive
- Activity planning
- CPR certified
- Relationship building
- Student leadership
- Emergency response
- Documentation and reporting
- Resident support
- Active listening
- Student engagement
- Effective planning
- Mental health awareness
- Public speaking
- Role modeling
- Health and safety compliance
- Policy reinforcement
- Emotional support
- Administrative support
- Professional speaking
- Self-confident
- Diversity and inclusion
- Residential support
- Indirect patient care
- Policy enforcement
- Bed making
- Laundry
- Student advisory
- Patient management
- Resolution-oriented
- Interpersonal relationships
- Patient assessments
- Mediation
- Peer mediation
- Moral conduct
- Critical thinking
- Conflict de-escalation
- Team building
- Coaching and mentoring
- Safety monitoring
- Data confidentiality
- Group facilitation
- Event coordination
- Assertive
- Room inspection
- Problem-solver
- First aid and CPR
- Staff communication
- HIPAA compliance
- Incident reporting
- Issue resolution
- Call answering and routing
- Group activities
- Life skills development
- Activities oversight
Timeline
Recreational Aide
Global Force USA
05.2024 - 10.2025
Resident Assistant/ Rec Staff
Wolf Creek Job Corps
11.2022 - Current
Clerk
Douglas County Coop
02.2017 - 11.2022
Call Center Representative
TMS
09.2016 - 02.2017
Clerk
Peel Country Store
03.2008 - 09.2016
Waitress
Red Robin
12.2006 - 03.2008
Delivery Driver/clerk
Pharmacy Express
02.2004 - 12.2006
No Degree -
Glide High School