Lacie Jo Snow
Customer Service Representative
Pahrump,NV
Work Preference
Work Type
Full TimeLocation Preference
RemoteSummary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
19
19
years of professional experience
Work History
Prenatal Sales Support III
Myriad Genetic Laboratories
05.2008 - 01.2026
- Experience in preventative and diagnostic cancer products, and prenatal testing.
- Extensive experience with Salesforce, CRM, DocuSign, Availity, insurance websites, Tricare, and Noridian
- Working knowledge of EMR/EHR systems (Athena, Epic), CPT codes, ICD-10 codes, and medical terminology
- Creation and submission of pre-authorization and referrals for numerous insurance payors
- Expert in records management
- Genetic testing product expertise, and client education
- Inbound and outbound calls for sales executives, providers, and patients
- Reviewing clinical notes, pedigrees, and pathology reports for insurance requirements.
- Training groups on how to use different programs, DocuSign for example
- Triaging cases to verify billing methods, verifying insurance criteria, interpreting pedigrees, processing international sample paperwork, verifying all information received and assigning tasks to appropriate team members.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Learned and adapted quickly to new technology and software applications.
- Entered details into computer systems and managed database of information.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Worked effectively with staff from all departments to coordinate resolutions.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Advocated for patient rights and access to support resources in healthcare settings.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Maintained patient records and updated electronic health systems to safeguard data.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Educated patients and families on healthcare options and financial support resources.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Cultivated interpersonal skills by building positive relationships with others.
- Trained new staff on filing, phone etiquette and other office duties.
- Passionate about learning and committed to continual improvement.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Increased efficiency and team productivity by promoting operational best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Corrected data entry errors to prevent duplication or data degradation.
- Updated and maintained customer information, documents and records.
Senior Administrative Assistant
Vector Arms Inc
12.2006 - 05.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisting and completing tasks set by General Manager and Office Manager, and various office tasks set to me.
- Contacting customers when products were available and collected payment.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Managed electronic records database and handled all file requests.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Bachelor of Science - Healthcare and Hospital Administration and Public Health
04-2024
- Relevant Coursework: Medical Terminology & Hospital Systems
- 3.9 GPA
Associate of Science - Biology
05-2004
- Relevant Coursework: Anatomy & Physiology, and Genetics
Some College (No Degree) - Zoology
- Member of Sigma Sigma Sigma sorority
Skills
- Excellent Communication Skills
- 120 wpm typing
- Salesforce/Customer relationship management (CRM) expertise
- De-escalation techniques
- Process optimization
- Critical Thinking
- Multi-line telephone operations
- Medical terminology
- Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)
- Conflict resolution
- Data management
- Multitasking
- Problem-solving
- Relationship building
- Organization
- High-energy attitude
- Time management
- Task prioritization
- Complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Prenatal Sales Support III - Myriad Genetic Laboratories
05.2008 - 01.2026
Senior Administrative Assistant - Vector Arms Inc
12.2006 - 05.2008
Idaho State University - Some College (No Degree), Zoology
Brigham Young University Idaho - Bachelor of Science, Healthcare and Hospital Administration and Public Health
North Idaho College - Associate of Science, Biology