Laconia Ross
Ontario
Summary
Dynamic professional with a proven track record at Avita Health Systems, excelling in customer satisfaction and efficient multitasking. Leveraged strong telephone etiquette to manage high-volume guest traffic, enhancing service quality and fostering return visits. Detail-oriented in data entry, ensuring accuracy and timely completion of tasks at the City of Mansfield.
Overview
9
9
years of professional experience
Work History
Clerk of Council
City of Mansfield
01.2016 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Guest Greeter - Registration
Avita Health Systems
10.2021 - 01.2022
- Demonstrated expert knowledge of company products and services when fielding inquiries from guests.
- Managed high-volume guest traffic during peak periods, maintaining composure and efficiency under pressure.
- Contributed to increased return visits from satisfied customers by consistently delivering exceptional service.
Education
High School Diploma -
Mansfield Senior High School
Mansfield, OH06-1986
Skills
- Customer satisfaction
- Prioritization
- Efficient work
- Work prioritization
- Reliability and punctuality
- Task delegation
- Professionalism and ethics
Timeline
Guest Greeter - Registration
Avita Health Systems
10.2021 - 01.2022
Clerk of Council
City of Mansfield
01.2016 - Current
High School Diploma -
Mansfield Senior High School
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